Part Time EAP Call Center Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $18 - $20 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lucet

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Lucet is a tech-enabled behavioral health company that combines human care teams and digital tools to connect individuals to timely, in-network mental health and substance-use care. It partners with health plans, employers, providers, and members through portals (employer/HR, member, provider, partner) and services such as EAP, care navigation, and provider resources to optimize access, quality, and value-driven behavioral healthcare.

📋 Description

• Answer inbound calls quickly, efficiently, and courteously • Offer a client-centric experience and connect callers to appropriate resources • Screen for potential risk concerns and facilitate connections to licensed professionals • Complete client outreach and case follow-up to ensure timely service connections • Serve as the initial point of contact for USPS employees, family members, and providers • Demonstrate empathy, reflective listening, and de-escalation • Triage crisis callers to clinical staff following established protocols • Authenticate callers and verify demographics and eligibility according to HIPAA guidelines • Complete documentation in compliance with USPS policy and regulatory standards • Process authorizations and respond to benefits and claims inquiries • Educate providers and members on EAP benefits and promote program utilization • Provide referrals to field staff or network providers • Collaborate with provider relations to maintain accurate network listings • Work autonomously on routine tasks and collaboratively within a multidisciplinary team • Adhere to schedules and maintain shift flexibility to support business needs • Work from home using company-provided equipment

🎯 Requirements

• Bachelor's degree in Social Work, Psychology or related healthcare field and 1-3 years of experience in a health care, managed care and/or customer service setting; OR high school diploma and 3-5 or more years of experience in a health care, managed care and/or customer service setting • Strong computer and keyboarding skills, including MS Outlook, MS Word, MS Excel, Adobe Acrobat, and data processing • Ability to document while simultaneously taking information over the phone • Excellent written and verbal communication, interpersonal, and organizational skills • Ability to talk and type simultaneously • Ability to pass background checks upon hire and throughout employment, including criminal, employment, education, sanctions, prohibited parties, and drug screening checks • Ability to undergo a Public Trust background investigation, including fingerprinting, and receive favorable adjudication • US Citizenship for at least 5 years • High-speed internet service with minimum download speed of 20 Mbps, upload speed of 5 Mbps, and maximum latency of 100 milliseconds • Ability to remain stationary and seated for long periods, communicate, inspect information, perform repetitive motions, interpret data, problem solve, make decisions, organize and plan • Quiet workspace with minimal background noise for calls

🏖️ Benefits

• Annual performance-based, discretionary incentive • Medical, dental, and vision coverage • 401(k) with competitive employer match • Company-paid life and disability insurance • Paid parental leave and wellbeing incentives • Generous paid time off, including volunteer time • Flexible spending accounts for healthcare and dependent care • Professional development opportunities and tuition reimbursement • Remote work flexibility (role-dependent) • Opportunity for meaningful personal and professional growth • Company-provided equipment