Senior Coordinator, Care Access

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $22 - $23 / hour

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

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Lucet

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Lucet is a tech-enabled behavioral health company that combines human care teams and digital tools to connect individuals to timely, in-network mental health and substance-use care. It partners with health plans, employers, providers, and members through portals (employer/HR, member, provider, partner) and services such as EAP, care navigation, and provider resources to optimize access, quality, and value-driven behavioral healthcare.

📋 Description

• Conduct proactive outreach and post-hospitalization follow-up to connect members with behavioral health services • Coordinate appointments and support access to benefits and community resources • Build trusted member relationships to assess needs and identify appropriate providers and resources • Address barriers to care and escalate risk concerns to clinical teams when needed • Partner with clinicians, Provider Success, and internal teams on high-risk member follow-up, provider access, program enrollment, and continuity of care • Educate members, providers, and facilities on available services and care-management processes • Resolve access challenges and close care gaps • Maintain accurate and timely documentation and manage sensitive member information in compliance with HIPAA and organizational standards • Navigate multiple systems efficiently, communicate effectively, meet performance goals, and contribute to a collaborative, member-focused team environment

🎯 Requirements

• Bachelor's degree in Social Work, Psychology, or another related healthcare field; OR high school diploma plus 4+ years of experience in a healthcare, managed care, behavioral health, and/or customer service setting • 2+ years of experience in a healthcare, managed care, behavioral health, and/or customer service setting for the bachelor's-degree pathway • Strong computer proficiency, including working within multiple systems simultaneously and accurately entering or retrieving data • Ability to talk and type simultaneously while navigating systems during live member interactions • Working knowledge of behavioral health or medical terminology • Strong problem-solving, critical-thinking, and organizational skills • Ability to prioritize, plan, and multitask while balancing competing priorities • Ability to pass background checks upon hire and throughout employment, including criminal, employment, education, healthcare sanctions, prohibited parties, and 10-panel drug screening • Demonstrated ability to establish trust quickly and motivate members • Ability to manage difficult conversations and sensitive topics • Skilled in de-escalation, reflective listening, and responding appropriately to member needs • Ability to problem-solve and arrive at timely solutions • High-speed internet service with minimum download speed of 20 Mbps, upload speed of 5 Mbps, and maximum latency of 100 milliseconds, installed before starting • Quiet workspace with minimal background noise for calls

🏖️ Benefits

• Annual performance-based, discretionary incentive • Medical, dental, and vision coverage • 401(k) with competitive employer match • Company-paid life and disability insurance • Paid parental leave and wellbeing incentives • Generous paid time off, including volunteer time • Flexible spending accounts for healthcare and dependent care • Professional development opportunities and tuition reimbursement • Remote work flexibility (role-dependent) • Company-provided equipment • Opportunity for meaningful personal and professional growth