Senior Account Manager

Job not on LinkedIn

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $125k - $160k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Lucidworks

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

📦 Logistics

📣 Marketing

💰 $100M Series F on 2019-08

Healthcare • Logistics • Marketing

Lucidworks is a leading provider of search and discovery software platforms, powering the search and discovery experience for some of the world's largest companies. They offer AI-driven solutions to enhance search relevance for eCommerce, workplace, and customer service applications. Lucidworks utilizes advanced technologies such as neural networks, lexical search, and semantic search to deliver personalized and dynamic experiences in industries like retail, financial services, healthcare, and government. Their platform enables businesses to create scalable and intelligent search functionalities that transform user interactions and drive better outcomes.

📋 Description

• Own the commercial success of a portfolio of Lucidworks’ largest and most strategic accounts • Drive Gross Retention, Net Retention, renewals, expansion revenue, and long-term account growth • Develop and execute multi-year account strategies aligned with client business priorities • Serve as executive relationship owner and lead Executive Business Reviews • Source, qualify, and close complex expansion opportunities • Develop business cases and lead pricing, contract, and renewal negotiations • Maintain renewal forecasts and commercial pipelines • Communicate outlook, risk mitigation plans, and growth strategies to leadership • Represent the client voice and own executive escalations for business issues • Coordinate Client Success Engineering, Professional Services, Support, Product, and Sales on resolution plans • Mentor and coach Account Managers • Apply Gen AI tools to account planning, research, business reviews, and client communications

🎯 Requirements

• Demonstrated ownership of complex enterprise client relationships across a portfolio, with strong forecasting and pipeline discipline • Track record of leading enterprise renewals, commercial negotiations, and large expansion deals to close while achieving retention and revenue objectives • Ability to build trusted executive relationships, influence senior stakeholders, and translate client priorities into multi-year account strategies delivered through cross-functional teams • Excellent communication, presentation, and executive facilitation skills • Experience leading Executive Business Reviews and strategic client discussions • Ability to use Gen AI tools while applying judgment regarding confidentiality, accuracy, and quality • Experience managing enterprise SaaS clients within a subscription-based business model (nice-to-have) • Experience using CRM and customer success platforms (nice-to-have) • Knowledge of enterprise search, AI, digital experience, or commerce technologies (nice-to-have) • Experience mentoring or informally leading account management professionals (nice-to-have)

🏖️ Benefits

• Eligible for a sign-on bonus • Equity grants subject to approval • Medical coverage • Dental coverage • Vision coverage • Voluntary benefits • Generous PTO policy • Various leave policies • 401(k) • Paid holidays • Life/disability benefits if offered • Fully remote position

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