SVP – Consumer Direct

Job not on LinkedIn

🔥 1 minute ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

⏰ Full Time

🔴 Lead

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Luminate Bank

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1937

🏗️ Construction

🛡️ Insurance

🏦 Banking

Construction • Insurance • Banking

Luminate Bank is a regional consumer- and business-focused bank headquartered in Minneapolis that provides a full range of retail and commercial banking services. It offers personal accounts (checking, savings, CDs, HSAs), business banking and treasury management, full-service mortgage and home lending (conventional, FHA, VA, jumbo, construction, renovation, reverse, refinance), title & escrow, and credit card products. The bank emphasizes digital banking tools — a mobile app, online banking, digital wallet integrations, Zelle®, and financial planning resources — while highlighting local support, community impact, and resources for first-time homebuyers and small businesses.

📋 Description

• Develop and execute the long-term vision and growth strategy for the Consumer Direct Division • Establish annual production, revenue, profitability, and market share objectives • Identify opportunities to expand product offerings, customer acquisition channels, and operational capabilities • Collaborate with executive leadership to align divisional goals with organizational objectives • Lead and inspire high-performing Consumer Direct sales teams nationwide • Drive loan origination volume, pull-through, profitability, and customer acquisition • Establish performance metrics, KPIs, compensation strategies, and accountability measures • Monitor pipeline health, conversion ratios, funded volume, and sales productivity • Partner with marketing and lead generation teams to maximize lead flow and conversion performance • Oversee division-wide operational performance, scalability, and efficiency • Partner with fulfillment, processing, underwriting, closing, and post-closing teams to improve cycle times and customer satisfaction • Implement process improvements and automation initiatives to enhance productivity and reduce costs • Ensure consistent execution of best practices throughout the loan lifecycle • Maintain responsibility for divisional P&L performance • Develop budgets, forecasts, staffing models, and capacity planning strategies • Analyze production trends, margins, expenses, and profitability metrics • Present regular business performance updates to executive leadership • Recruit, develop, and retain mortgage professionals and leadership talent • Build a culture of accountability, performance, collaboration, and customer service • Provide coaching and mentorship to sales managers, operational leaders, and emerging talent • Lead succession planning and organizational development initiatives • Ensure adherence to federal, state, agency, investor, and company requirements • Promote responsible lending and regulatory compliance • Partner with Compliance, Quality Control, and Risk Management teams to identify and mitigate operational risk • Drive continuous improvement in quality, audit performance, and customer outcomes • Champion a best-in-class borrower experience throughout the mortgage process • Monitor customer satisfaction, retention, and reputation metrics • Evaluate and implement technology solutions that improve borrower engagement and ease of doing business

🎯 Requirements

• 10+ years of progressive leadership experience in mortgage banking • Significant experience leading a Consumer Direct, Call Center, Inside Sales, or Digital Mortgage platform • Demonstrated success managing large-scale mortgage production teams and multi-level leadership structures • Proven track record of driving revenue growth while improving operational efficiency and profitability • Strong understanding of agency, government, conventional, jumbo, and non-QM mortgage products • Deep knowledge of mortgage compliance, regulatory requirements, and industry best practices • Exceptional analytical, financial, and strategic planning skills • Strong leadership presence with the ability to influence and motivate teams at all levels • Experience utilizing mortgage technology, LOS platforms, CRM systems, and performance analytics • Bachelor's degree in Business, Finance, Management, or related field preferred

🏖️ Benefits

• Competitive executive compensation package • Performance-based incentive opportunities • Medical, dental, and vision insurance • HSA and FSA plans • 401(k) with company match • Life and AD&D insurance • Flexible PTO program • Professional development and leadership opportunities