Senior Field Service Technician II – Traveling Tech

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🗽 New York, Ohio – Remote

🗽 New York – Remote 🏈 Ohio – Remote

⏰ Full Time

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Luminator Technology Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1928

🚗 Transport

🔧 Hardware

🔐 Security

💰 $37M Venture Round on 2011-11

Transport • Hardware • Security

Luminator Technology Group is a transportation-technology company that designs and delivers integrated hardware, software and services for bus, rail and aerospace operators. With nearly 100 years in the industry, Luminator provides passenger information systems, destination signs, infotainment and stationary displays, video security and video management software, audio and communications systems, and managed services — combining proven hardware with scalable software platforms and AI-enabled capabilities to improve safety, operations, and the passenger experience. The company operates globally, serving transit agencies, operators and OEMs across more than 85 countries and thousands of deployments.

📋 Description

• Serve as a Subject Matter Expert for Luminator hardware and software • Answer customer questions about system status • Implement and install new equipment on customer sites • Provide on-site customer training and support • Maintain proficiency in all company products and services • Stay current with installation methodologies, equipment protocols, and safety guidelines • Provide pre-start-up, start-up, contracted service, warranty, troubleshooting, and training support • Ensure equipment is operational and free of defects • Diagnose technical errors and determine appropriate solutions • Document work performed at customer facilities • Document periodic preventive maintenance and intermittent corrective maintenance • Handle customer service issues and foster customer relationships • Mentor, train, and support technicians in resolving technical issues • Travel extensively to customer locations and represent Luminator during implementations, installations, and service engagements

🎯 Requirements

• High School Diploma or equivalent required • 5+ years prior field service experience supporting technical or engineering services, or military experience in electronics programs may be considered equivalent • Knowledge of mechanical, electrical, and computer systems troubleshooting, repair, and maintenance • Knowledge of computer hardware, software, and electronic components • Knowledge of engineering and technology principles as applied to field service operations • Effective written and verbal communication skills • Knowledge of safety, security, and regulatory compliance best practices • Technical knowledge of Microsoft Excel; proficiency with other Microsoft Office applications helpful • Valid driver's license with a clean driving record • OSHA certification/training preferred • Strong organizational, time management, and prioritization skills • Current US Passport • Ability to travel between New York, Ohio, and Canada • Self-motivated, customer-focused professional with a sense of urgency • Ability to adapt to changing priorities and perform effectively in a fast-paced environment • Ability to interpret and apply company policies, procedures, and operational guidelines • Knowledge of service contracts and customer service best practices • Proven ability to mentor, train, and support technicians in resolving technical issues

🏖️ Benefits

• Competitive compensation with career growth potential • Vacation and wellness time • 10 company holidays • 2 floating days • Educational Assistance Program with reimbursement for professional growth • Medical, dental, and vision coverage • 401k matching • Benefits effective Day One

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