AIC Scheduler – Medical Scheduler-Coordinator

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $22 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LUX Infusion

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2022

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Pharmaceuticals

LUX Infusion is a U. S. -based clinical services company that provides infusion therapy and specialty pharmacy solutions. It operates comfort-focused infusion locations and a nationwide at-home infusion nursing program, delivering therapies for conditions such as immune deficiencies (immunoglobulin), autoimmune/inflammatory diseases (biologics and biosimilars), transplant immunosuppression, and bleeding disorders. The company manages insurance navigation and prior authorizations, offers 340B and HUB services for manufacturers and payors, accepts commercial, Medicare, and Medicaid plans, and holds URAC-accredited locations in multiple states.

📋 Description

• Schedule new and recurring infusion appointments according to established scheduling and clinical workflows • Schedule patients during the initial interaction when all requirements are available • Coordinate recurring treatment schedules based on prescribed frequency • Contact patients for scheduling or rescheduling and follow up until resolved • Provide appointment information, location details, and preparation instructions • Maintain accurate patient demographic and contact information • Support scheduling and reminder workflows in WeInfuse and other approved systems • Escalate clinical questions, treatment education needs, and triage matters • Quote copays and coinsurance and collect copays when applicable • Manage AIC schedules to maximize chair capacity and fill available treatment slots • Balance treatment duration, chairs, operating hours, and site capacity • Monitor schedules for gaps, conflicts, and risks • Partner with site leadership and nursing on capacity constraints • Coordinate alternate appointments or AIC locations when appropriate • Respond to cancellations and rescheduling requests • Contact patients after cancellations or missed appointments • Retain referred patients within the AIC network • Track and escalate cancellation and scheduling-delay trends • Document scheduling attempts, cancellations, rescheduling, and patient communications • Partner with intake and authorization teams to move referrals to scheduled treatment • Monitor patients ready or approaching readiness for scheduling • Obtain referral and insurance information when applicable • Identify missing information and route workflow issues to the appropriate team • Communicate scheduling availability and operational constraints to intake teams • Follow up on referrals that have not converted to scheduled treatments • Coordinate with nursing, pharmacy, procurement, and other teams to confirm treatment readiness • Identify medication-availability and treatment-related scheduling considerations • Escalate medication, authorization, clinical, and operational barriers • Assist with drug procurement/logistics and clinical review preparation within scope • Support inventory and FIFO processes where assigned • Provide professional, compassionate, and responsive patient service • Answer scheduling questions and route clinical, financial, or authorization questions • Communicate schedule changes promptly and clearly • Maintain patient confidentiality and comply with HIPAA and privacy requirements • Maintain timely and accurate scheduling documentation • Participate in centralized scheduling workflows and process-improvement initiatives • Support consistent scheduling processes across AIC locations • Help monitor first-contact scheduling, time to appointment, chair utilization, cancellations, no-shows, referral conversion, rescheduling, and patient retention • Support faster patient access, stronger chair utilization, fewer avoidable cancellations, better referral retention, and a simpler scheduling experience

🎯 Requirements

• High school diploma or equivalent required • Previous healthcare scheduling, patient access, medical office, infusion, specialty pharmacy, or comparable healthcare experience preferred • Strong organizational skills with the ability to manage multiple patients, schedules, and priorities simultaneously • Strong verbal and written communication skills • Demonstrated customer-service and problem-solving skills • Ability to work effectively with patients and cross-functional healthcare teams • Strong attention to detail and commitment to accurate documentation • Comfortable working in a performance-driven, multi-site environment • Ability to appropriately escalate clinical or operational issues outside the position's scope • Experience in an ambulatory infusion center, specialty pharmacy, physician practice, hospital outpatient department, or other specialty healthcare environment preferred • Experience coordinating recurring treatments or complex healthcare appointments preferred • Experience with WeInfuse or another infusion/healthcare scheduling platform preferred • Familiarity with referrals, prior authorization, medication procurement, and specialty medication workflows preferred • Experience supporting centralized or multi-site scheduling preferred • Participate annually in required legal and ethical compliance training • Comply with LUX Infusion legal, ethical, and compliance policies and manual • Ability to occasionally lift and/or move up to 25 pounds

🏖️ Benefits

• Purpose-driven work with real impact • Patient-first, clinician-led culture • Supportive, collaborative teammates • Opportunity to grow with a company building something meaningful • Reasonable accommodations during the application or interview process

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