Vice President, Business Systems – Transformation

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

⚙️ Business Operations

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Lone Wolf Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1993

🏠 Real Estate

☁️ SaaS

🛍️ eCommerce

Real Estate • SaaS • eCommerce

Lone Wolf Technologies is a leading provider of software solutions for the real estate industry. Their platform, known as the Lone Wolf Foundation, is an end-to-end solution designed to help real estate professionals like agents, brokers, and MLSs manage various aspects of their business efficiently. The company's product offerings include digital advertising, analytics, back office tools, CRM, eSignature, intranet, and more, all aimed at optimizing transaction workflows, client interactions, and business management. Lone Wolf Technologies focuses on integrating digital tools to enhance the operational efficiency of real estate practitioners across North America.

📋 Description

• Conduct a comprehensive assessment of the current business systems landscape, including CRM, Customer Success, Contact Center, Billing, ERP, and related platforms. • Define and map the processes that will flow through the tools • Develop a business systems roadmap aligned with company growth objectives. • Identify opportunities to simplify workflows, reduce technical debt, improve automation, and eliminate manual processes. • Establish a scalable architecture supporting the end-to-end customer journey. • Evaluate and optimize the entire quote-to-cash process, including: • Lead management • Opportunity management • Quoting and contracting • Customer onboarding • Customer Support • Billing and collections • Renewals and expansion • Identify process bottlenecks and recommend improvements to increase efficiency and revenue realization. • Provide strategic oversight of key business platforms, including: • Salesforce • Gainsight • Contact Center / CCaaS platforms • Billing and subscription management systems • Customer support platforms • Data and reporting systems • Ensure platforms are effectively integrated and aligned with business needs. • Partner closely with Executive Leadership, Product, Finance, Revenue Operations, Customer Success, Support, and IT teams. • Facilitate alignment between business objectives and technology investments. • Serve as a trusted advisor to leadership regarding business process and systems strategy. • Establish governance practices for business systems investments and prioritization. • Define key performance indicators and success metrics. • Lead transformation initiatives from assessment through implementation. • Build internal capabilities and organizational structures needed to support future growth.

🎯 Requirements

• 12+ years of experience leading business systems, enterprise applications, or digital transformation initiatives. • Experience designing and optimizing quote-to-cash processes in a SaaS or technology environment. • Deep knowledge of platforms such as Salesforce, Gainsight, CCaaS/contact center solutions, billing systems, and customer support technologies. • Demonstrated success leading large-scale cross-functional transformation programs. • Strong executive presence with the ability to influence senior leaders and drive organizational change. • Experience building business cases and technology roadmaps.