Client Support Specialist – Billing

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $26 / hour

⏰ Full Time

🟢 Junior

📊 Billing Specialist

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 13%

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Lyra Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 $235M Series F on 2022-01

Healthcare • Healthcare Insurance • SaaS

Lyra Health is a mental health company that partners with organizations to deliver comprehensive and effective global workforce mental health benefits. By providing evidence-based mental health care, Lyra Health boosts employee well-being and drives business impact. Their platform offers high-quality mental health support through a global network of professionals, utilizing AI matching technology to connect members quickly with suitable providers. Lyra Health serves families, couples, adults, and children, offering support for diverse mental health needs. Their programs aim to improve employee health, productivity, and reduce healthcare costs while providing a seamless member experience.

📋 Description

• Act as a billing liaison between clients and the company • Resolve customer queries via phone and email while meeting productivity goals • Follow up on returned claims and handle other billing responsibilities • Keep clients informed of billing and payment status • Collaborate with internal billing teams and customer success to resolve client cases • Troubleshoot client account issues • Collaborate with the provider team to complete steps necessary to use health plan benefits • Collaborate with technical teams to identify bugs and improve the client/provider experience

🎯 Requirements

• 1+ years experience in healthcare billing customer service • Experience in healthcare and/or medical billing a plus • Experience in medical billing setting in bank reconciliation, payment posting and patient billing • Ability to read and understand EOBs helpful • Experience with Zendesk, Salesforce, and/or JIRA a plus • Excellent attention to detail • Excellent written and verbal communication skills • Ability to work on a scheduled shift and holidays • Monday-Friday availability, 9:30 am-6 pm PT

🏖️ Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) • Lyra for Lyrians; coaching and therapy services • Competitive time off with pay policies including vacation, sick days, and company holidays • Paid parental leave • 401K retirement benefits • Monthly tech allowance • Well-being perks and activities • Surprise swag • Free food • Regular community celebrations

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