Billing Support Specialist

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $55k - $61.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📊 Billing Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Rula

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

💼 Consulting

🛡️ Insurance

🏥 Healthcare

💰 Series C - Rula on 2024-07

Consulting • Insurance • Healthcare

Rula is a mental health care platform that connects patients with licensed therapists and psychiatric providers across the United States, offering online and in-person therapy, psychiatry, and medication management. The platform works with over 120 insurance plans nationwide (including Medicare, Medicaid, and many major commercial carriers), verifies coverage, provides cost estimates, and offers in-network pricing (average $15 per session with insurance) and cash rates for self-pay. Rula supports 90+ conditions (anxiety, depression, PTSD, ADHD, OCD, bipolar disorder, etc. ), provides tools for scheduling and managing appointments, and offers resources like tests/quizzes and a provider directory spanning all 50 states. It serves patients directly and partners with employers, health plans, and health systems, and emphasizes clinical standards, provider reviews, and ongoing professional development.

📋 Description

• Manage assigned payers on the Revenue Cycle Management team • Investigate claim denials • Navigate evolving payer requirements • Ensure complex claims are prioritized and resolved accurately • Partner with cross-functional teams to investigate operational and denial trends • Identify opportunities to optimize workflows and claim outcomes • Serve as the pod’s go-to expert for payer workflows, claim resolutions, and operational standards • Help guide new-hire onboarding • Resolve team questions • Elevate performance by embedding best practices across the pod • Improve processes through data-driven insights • Enhance revenue cycle efficiency and operational performance

🎯 Requirements

• 2+ years experience in a healthcare billing, insurance, patient relations, or medical claims role • Comprehensive understanding of insurance policies, claim processing, appeals, and recoupment procedures • Thorough knowledge of Denial Language and Carrier CARC Codes • Expert understanding of The Life Cycle of a Claim • Ability to apply critical thinking to evaluate complex cases, identify solutions, and make informed decisions • Intermediate proficiency with Google Sheets/Excel, including formatting data, creating basic charts, and creating pivot tables independently • Must be based in the United States; currently not hiring in Hawaii • Previous experience billing and collecting in mental/behavioral health space (preferred) • Working knowledge of medical coding, including identifying coding-related denials, recognizing billing discrepancies, and supporting claim resolution (CPC certification a plus) • Proficiency with electronic health record (EHR) systems, billing software, and platforms such as AdvancedMD, eClinicalWorks, and athenahealth (preferred) • Ability to multitask, prioritize workloads, maintain high attention to detail, and meet tight deadlines in a fast-paced environment (preferred) • 2+ years of experience interacting with offshore vendors (preferred)

🏖️ Benefits

• 100% remote work environment • Attractive pay and benefits • Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA • 401(k) plan access • Generous time-off policies, including 2 company-wide shutdown weeks each year for self-care (for most employees) • Paid parental leave for all parents, including birthing, non-birthing, adopting, and fostering • Employee Assistance Program (EAP) • Quarterly department stipend for team-building activities or in-person gatherings • Community and employee resource groups • New hire home office stipend • $50 monthly stipend to help cover internet or cell phone expenses • Year-round wellness initiatives • $50/month wellness stipend • Equity • Full transparency of pay ranges regardless of where you live in the United States

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