Complex Care Specialist

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $38 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lyra Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 $235M Series F on 2022-01

Healthcare • Healthcare Insurance • SaaS

Lyra Health is a mental health company that partners with organizations to deliver comprehensive and effective global workforce mental health benefits. By providing evidence-based mental health care, Lyra Health boosts employee well-being and drives business impact. Their platform offers high-quality mental health support through a global network of professionals, utilizing AI matching technology to connect members quickly with suitable providers. Lyra Health serves families, couples, adults, and children, offering support for diverse mental health needs. Their programs aim to improve employee health, productivity, and reduce healthcare costs while providing a seamless member experience.

📋 Description

• Assess client clinical needs for higher levels of care • Provide in-the-moment phone support to clients with complex behavioral health issues • Ensure client safety and navigate clients into high-quality, evidence-based facilities and programs • Manage a caseload of complex, multi-need clients through collaborative, long-term case management • Facilitate client engagement across various levels of care using Motivational Interviewing and other strategies • Manage client crises through brief risk and needs assessments, safety planning, and de-escalation • Respond to callers seeking crisis support and offer brief, evidence-based coping skills • Communicate with clients and providers via email, phone, and occasionally text • Identify treatment options using Lyra’s proprietary matching software, facility databases, health plan directories, and internet searches • Administer and monitor PHQ-9, GAD-7, and other symptom measures • Develop personalized care plans • Present cases at Multidisciplinary Team Meetings • Proactively reach out to members who may benefit from additional support • Coordinate care with Preferred Facility Network providers, health plans, and navigators • Collaborate with billing and facility network teams on authorized referrals and treatment quality • Participate in an on-call rotation for a direct phone line • Complete screenings for Lyra’s Dialectical Behavior Therapy (DBT) program • Provide leadership feedback for continuous program improvement

🎯 Requirements

• Master’s degree in clinical social work or equivalent • LCSW or equivalent independent clinical licensure is required (e.g., LMFT, LPC, LPCC, etc.) • Candidates must have a state license to deliver mental health services independently; candidates without one will not be considered • Significant experience managing high-risk clinical situations, including suicidality and mandated reporting • Experience navigating health plans and encouraging client engagement with escalating mental health needs • Proficient in case management and delivering specialized care for clients with diverse care needs • Knowledge of higher levels of care and community mental health resources • Ability to work independently in a remote environment and collaboratively within a small team • Familiarity with health plan procedures and medical necessity criteria • Full-time resident of the United States; work cannot be completed from outside the United States • Bilingual Spanish-speaking candidates strongly preferred, but not required • We’re unable to provide supervised hours toward licensure

🏖️ Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) • Lyra for Lyrians; coaching and therapy services • Equity in the company through discretionary restricted stock units • Competitive time off with pay policies including vacation, sick days, and company holidays • Paid parental leave • 401K retirement benefits • Monthly tech allowance • Well-being perks and activities • Surprise swag • Regular community celebrations