Customer Success Manager II

🕒 June 18

🇺🇸 United States – Remote

💵 $106k - $146k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

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Lyra Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 $235M Series F on 2022-01

Healthcare • Healthcare Insurance • SaaS

Lyra Health is a mental health company that partners with organizations to deliver comprehensive and effective global workforce mental health benefits. By providing evidence-based mental health care, Lyra Health boosts employee well-being and drives business impact. Their platform offers high-quality mental health support through a global network of professionals, utilizing AI matching technology to connect members quickly with suitable providers. Lyra Health serves families, couples, adults, and children, offering support for diverse mental health needs. Their programs aim to improve employee health, productivity, and reduce healthcare costs while providing a seamless member experience.

📋 Description

• Serve as the primary relationship owner for our Strategic segment employer customers (3,000-10,000 lives), maintaining regular contact with the customers’ benefits team members and other key stakeholders • Partner with marketing to develop and deliver engaging campaigns and workshops for your customers • Produce and regularly communicate customer reports • Collaborate internally with teams such as product, clinical, data science, legal, and others to effectively resolve customer requests and issues • Contribute to product roadmap planning, providing an important customer and patient voice, and champion new product offerings with your customers • Leave customers feeling supported and delighted after every interaction, such that they renew with Lyra each year

🎯 Requirements

• 8+ years experience in customer success/ or a related field, ideally in the area of HR / Benefits / Healthcare with employers or other large groups • Experience with customers with a headcount of 3,000-10,000 employees • Passion for mental health and changing the healthcare landscape • Excellent communication skills-both verbal and written, with an emphasis on quickly gaining trust • Ability to innovate and creatively solve problems in a highly collaborative manner • Strong project management skills and a demonstrated ability to work successfully on cross-functional teams • Ability to prioritize and balance multiple customers • Willingness to travel (10%)