Senior Engagement Manager

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $104.4k - $156.6k / year

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Lyric - Clarity in motion.

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Lyric is a leading healthcare technology company focused on payment integrity and accuracy solutions. With over 30 years of experience, Lyric aims to simplify the business of care by leveraging machine learning and predictive analytics to empower health plan payers. The company provides a range of solutions, including Lyric 42 Platform, Pre-Pay Editing, Diagnostics Module, Coordination of Benefits, Concept Libraries, and LyricIQ, which combines AI-powered payment accuracy services. Additionally, Lyric focuses on transparency and responsibility in technology development, ensuring enhanced payment accuracy, administrative efficiencies, and reduced provider abrasion. As a trusted partner in the healthcare industry, Lyric continues to deliver cutting-edge technologies at the crossroads of healthcare and fintech, supporting health plans and providers in the shift to value-based care.

📋 Description

• Serve as a strategic, consultative partner to healthcare payor clients • Lead customer relationships and shape solution delivery for successful outcomes • Provide project management leadership and oversight for Lyric product and solution implementations • Coordinate and manage implementation projects, ongoing support, status reporting, issue triage, risk mitigation, and escalation • Collaborate with implementation, Go-to-Market, Product, Engineering, Analytics, and other cross-functional teams • Configure, deploy, and drive product adoption in alignment with client roadmaps • Facilitate discovery sessions and workshops to elicit, clarify, and document customer requirements • Lead multiple implementation projects with diverse, cross-functional, virtual teams • Act as the client-facing representative for Lyric project teams • Direct service delivery and supporting teams to achieve customer satisfaction • Ensure requests, insights, and decisions are documented and followed through to closure • Ensure projects are delivered on schedule, within budget, and to defined quality and performance standards • Manage scope, change, risks, issues, resources, dependencies, and project metrics • Maintain living documentation of customer requirements, business processes, solution designs, project status, and engagement details • Use project management tools such as Smartsheet and Jira/Confluence to plan and track projects • Communicate effectively with internal and external stakeholders • Leverage customer insights to improve methodologies, tools, and business practices • Monitor outcomes and lead course corrections and change management efforts • Share client insights with Product and Go-to-Market teams • Support special initiatives and projects determined by leadership • Ensure seamless PTO coverage through proactive documentation and coordination with backup resources

🎯 Requirements

• Bachelor’s degree in Business Administration, Health Informatics, Computer Science, or related field (or equivalent experience) • Minimum of five (5) years of IT project management experience, including at least four (4) years in software implementation • Minimum of three (3) years of healthcare experience preferred, ideally in a payor environment with exposure to claims processing and payment operations • Proficiency in MS Office Suite (Project, Visio, PowerPoint, Word, Excel) • Experience with Jira/Confluence, Smartsheet, and Salesforce preferred • Strong track record in conflict resolution, resource allocation, and prioritization • Travel: 20–25% • PMP certification preferred • Proven ability to lead multiple, highly visible implementation projects • Expertise in SDLC-based project management and deployment environment • Strong foundation in project management principles, processes, and methodologies • Ability to identify process gaps and implement improvement • Skilled in scope management, risk/issue management, and expectation setting with stakeholder • Effective communication and presentation skills for client-facing and internal engagement • Technical aptitude to understand and interpret complex information • Knowledge of product offerings and ability to connect solutions to client needs • Ability to assess complex situations, identify root causes, and develop effective, data-driven solutions • Strategic thinking and business acumen • Excellent written and verbal communication • Cross-functional collaboration and leadership • Documentation and knowledge management • Change management and adaptability • Strong organizational skills and disciplined approach to data storage and knowledge sharing • Creative and agile in developing client-centric business solutions • Strong facilitation and stakeholder engagement, including active listening, probing questions, and forward-thinking problem solving • Strategic planning aligning client goals with product and service offerings • Structured problem-solving and solution design, including root cause analysis and business impact assessment expertise • Proactive, adaptable, and execution-focused mindset • Advanced technical knowledge of healthcare IT systems • Demonstrated success driving product adoption and maximizing client value • Applicants must already be legally authorized to work in the U.S.; visa sponsorship and other immigration support are unavailable

🏖️ Benefits

• Base salary range of $104,368.00–$156,551.00 • 100% PTO coverage enabling uninterrupted customer support during scheduled absences • Equal opportunity and inclusive work environment