Account Manager

🔥 1 minute ago

🏄 California, Massachusetts, +1 more states – Remote

🏄 California – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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M-Files

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

☁️ SaaS

⚡ Productivity

🏢 Enterprise

SaaS • Productivity • Enterprise

M-Files is a leader in knowledge work automation, providing intelligent solutions for document management, workflow automation, and content collaboration. The company focuses on automating and simplifying processes for knowledge workers, enhancing productivity, compliance, and security. With a range of industry-tailored solutions, M-Files integrates seamlessly with various existing applications like Microsoft 365, Google Workspace, and Salesforce, offering comprehensive enterprise content management.

📋 Description

• Serve as the primary point of contact for a portfolio of existing customers • Drive account expansion through upselling, cross-selling, and renewal strategies • Understand each customer’s business goals, challenges, and product usage to deliver ongoing value • Partner with Customer Success, Professional Services, and Product teams to support customer outcomes • Identify at-risk accounts early and coordinate retention strategies • Conduct regular account reviews and success check-ins • Maintain accurate forecasting and pipeline management using CRM tools such as Salesforce • Stay informed on M-Files product updates, roadmap, and new capabilities to share with customers • Travel for customer meetings or QBRs as needed • Collaborate with Direct Sales, Sales Engineers, Business Development Representatives, Professional Services, Customer Success, Product Management, and Marketing

🎯 Requirements

• Bachelor's degree and/or equivalent work experience as outlined • 3–5+ years of experience in Account Management, Customer Success, or expansion-focused SaaS sales • Proven ability to manage and grow a portfolio of existing B2B customer accounts • Strong communication and relationship-building skills with executive stakeholders • Proactive, customer-centric approach to retention and growth • Skilled in consultative selling and identifying customer needs • Comfortable collaborating cross-functionally in a fast-paced environment • Proficient in Salesforce or other CRM systems • Preferred: Experience in information management, document/content management, or enterprise SaaS • Preferred: Familiarity with expansion sales strategies and frameworks (e.g., SPICED, land-and-expand) • Preferred: Experience managing mid-market or enterprise customer relationships • Preferred: Background in industries such as Energy, Utilities, Financial Services, or Professional Services

🏖️ Benefits

• Flexibility to establish their own life/work balance as a remote-enabled company • 10 paid holidays annually • Unlimited PTO • Matching 401K Plan (25% of employee's contribution up to the IRS max) • Health insurance (PPO and HDHP/HSA plans offered) • Dental insurance • Vision insurance • Life insurance (1x employee salary) • Short-term disability (employer paid) • Long-term disability (employer paid) • Flexible Spending Plan (medical and dependent)