Client Account Manager

🔥 40 minutes ago

🔔 Pennsylvania, Washington – Remote

🔔 Pennsylvania – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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M3 USA

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

M3 USA is a company that specializes in providing market research, recruitment, and promotional solutions to the healthcare industry. They focus on connecting healthcare professionals, particularly physicians, with tools and resources that improve the practice of medicine. Through a variety of services, including qualitative and quantitative market research, multi-channel promotion, healthcare recruitment, and clinical trials, M3 USA supports the life sciences industry by enabling healthcare professionals to stay informed and provide optimal care. A subsidiary of M3 Inc. , M3 USA is engaged with leading pharmaceutical companies and offers extensive research capabilities across Europe and the U. S. They are known for their data-driven intelligence and their efforts in building networks within the healthcare community.

📋 Description

• Proactively identify, pursue, and close upsell and cross-sell opportunities within the existing client base to drive account growth and meet quarterly revenue targets • Own the full renewal cycle, negotiating contract terms and pricing to meet or exceed budgeted renewal targets • Lead new client onboarding and build long-term account growth plans mapping product usage to client goals and expansion potential • Resolve client problems quickly and effectively while strengthening relationships and uncovering additional needs • Build and maintain strong client relationships through regular consultative contact • Promote broader adoption of PracticeMatch's product suite to increase client ROI, strengthen renewal likelihood, and surface upsell opportunities • Maintain contracts and ensure billing accuracy • Document client communications in the proprietary database and collaborate with management to address concerns • Maintain accurate CRM data and pipeline/forecast records for sales reporting and territory planning • Travel to client locations, physician shows, and provider shows as needed to build relationships and identify growth opportunities • Exhibit a professional, consultative sales presence with clients

🎯 Requirements

• Bachelor's degree (BA or BS) from a four-year college or university and at least 3 years of Account Management experience with sales, or an Associate's degree with at least 5 years of Account Management experience • 3+ years of experience in account management, sales, or customer success in a B2B environment • Demonstrated track record of meeting growth, upsell, or retention targets • Physician recruitment experience preferred but not required • Proficiency with Microsoft Office Suite, including Excel and Word, and CRM/pipeline management tools • Proven track record of meeting or exceeding sales, renewal, or upsell targets in a quota-carrying or goal-driven role • Strong negotiation skills for contract renewals and pricing discussions • Ability to achieve individual and team goals with minimal oversight • Ability to build credibility and trust quickly while balancing client advocacy with a results-oriented, revenue-focused mindset • Experience using AI tools such as Claude or Copilot is a plus

🏖️ Benefits

• Competitive wages • Health and Dental • Life, Accident and Disability Insurance • Prescription Plan • Flexible Spending Account • 401k Plan and Match • Paid Holidays and Vacation • Sick Days and Personal Day