CSS Support Operations Analyst

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $100k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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M9 Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

💼 Consulting

🎖️ Defense

📦 Logistics

Consulting • Defense • Logistics

M9 Solutions is a company dedicated to providing IT services and solutions, primarily to federal government clients. The company focuses on mobilizing the appropriate personnel, skills, clearance levels, and technologies to aid organizations in achieving enhanced performance and sustainable change. M9 Solutions offers services in digital transformation, software development, cloud migration, applications and infrastructure management, cybersecurity, data science, and IT talent solutions. The company is committed to diversity, equity, and inclusion, aiming to create a positive work environment where every team member's voice matters. M9 Solutions has been involved in notable industry events and continues to play a significant role in shaping the future of digital technology in the defense and government sectors.

📋 Description

• Handle customer inquiries through the ticketing system for commercial customers • Collaborate with product engineers, implementation teams, and enablement engineers to identify root causes and fix problems • Reproduce client-reported problems and use systematic troubleshooting to resolve technical issues • Develop a deep understanding of the platform’s applications • Keep Foundry training materials updated with the latest product changes • Operate and build tooling and infrastructure to scale customer enablement

🎯 Requirements

• U.S. citizen or lawful permanent resident • Strong operational skills with proven ability to manage high-volume workflows with attention to detail and systematic prioritization • Passion for improving customer support operations and maintaining training materials • Ability and willingness to quickly familiarize oneself with platform-specific and project-specific workflows • Ability to work independently, making decisions with minimal supervision • Excellent English writing and communication skills, including engagement with technical and non-technical users on complex, sensitive topics • Comfort working in a fast-paced environment with dynamic objectives and user iteration • Preferred: Experience providing customer support, troubleshooting, and debugging issues, preferably on complex technical software platforms • Preferred: Experience with analytical software platforms and large-scale data • Preferred: Track record of improving support processes and scaling operations • Preferred: Proficiency with SQL, PySpark, Java, TypeScript/JavaScript, or similar • Preferred: Background in Computer Science, Engineering, Information Systems, or another technical field

🏖️ Benefits

• Competitive compensation package • M9 benefits package (details linked in the posting)