Senior Associate, Field Support Technician – Engineering

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $70.2k - $117k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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McKesson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1833

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

McKesson is a diversified healthcare leader specializing in pharmaceutical distribution, medical supplies, and healthcare services. Their solutions facilitate patients' access to life-changing therapies, support efficient operations for pharmacies, health systems, and clinics, and address critical issues such as drug shortages through a resilient supply chain. McKesson provides comprehensive services such as pharmacy management software, consulting, and technology solutions for specialty practices, focusing on improving health outcomes and advancing the pharmaceutical industry. They work closely with biopharma companies to enhance medication access, adherence, and commercialization while supporting oncology and biopharma practices through data-driven insights and real-world evidence.

📋 Description

• Install, set up, maintain, troubleshoot and repair client systems and equipment, including hardware and software • Coordinate and cooperate with other support teams or third parties • Act as service representative for specific customers • Participate in the on-call schedule • Perform preventive maintenance • Maintain customer satisfaction • Maintain and manage equipment, parts and inventory • Execute installations, repairs, necessary changes and assigned equipment tasks onsite at customer sites • Keep work areas clean, organized and safe • Complete administrative, reporting and mandatory training requirements • Deliver packages to courier depots or airports during emergencies or after courier pickup times • Participate in commercial showcase event setup • Assist the sales team as a service representative during negotiations and periodic equipment-performance reviews • Foster a customer-first service culture • Travel frequently within the assigned region and occasionally anywhere within Canada • Provide after-hours and weekend on-call support and installations

🎯 Requirements

• Clean Driver's License • Valid US Passport • Ability to travel Monday-Friday • Reliable vehicle for local calls • Live in TX • Electronic, Robotics or Electro-mechanic college degree • 2-5 years + of experience as FST position • Experience with pneumatic and robotics systems, troubleshooting and repair is an asset • Experience with complex electronic control systems, troubleshooting and repair is an asset • Experience in healthcare or pharmaceutical industry is an asset • Experience with Hospital Automation and healthcare automation is an asset • Capacity to learn and understand the functions of McKesson APS equipment • Employee will be using his own vehicle • Excellent interpersonal customer service skills • Effective communication with individuals from varied backgrounds • Relevant front line, field based technical customer service work experience is a clear asset • Good written and verbal communication skills • Ability to manage multiple competing priorities in a time critical environment • Customer First, team-oriented, positive attitude • Autonomous; initiative and ability to work with minimal supervision • Ability to work independently in the field • Ability to collaborate with team members in various departments • Must have and keep a valid driving license • Ability to move large boxes and equipment weighing up to 30Kg • Ability to perform installation work in cabinetry and elevated spaces

🏖️ Benefits

• 5% MIP • Mileage reimbursed • Competitive compensation package • Annual bonus or long-term incentive opportunities may be offered • Equity may be offered • Training • Home-based job opportunity