Technical Support Engineer

🔥 18 hours ago

🇺🇸 United States – Remote

💵 $70k - $97.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Symbotic

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

📦 Logistics

💼 Consulting

🍽️ Food & Beverage

Logistics • Consulting • Food & Beverage

Symbotic is an industrial automation company that provides an end-to-end, AI-powered warehouse automation platform combining autonomous mobile robots, advanced vision and sensing, and orchestration software to modernize supply chains. Its system integrates hardware and intelligent software to increase throughput, accuracy, and storage density for retail, grocery, CPG, and wholesale customers, solving labor constraints and operational inefficiencies in distribution and fulfillment operations.

📋 Description

• Troubleshoot and resolve production-impacting system issues across software, networking, and infrastructure layers • Support real-time escalations during high-impact operational events • Connect to and diagnose systems remotely using SSH, Remote Desktop, and browser-based interfaces • Analyze logs, system data, and performance trends to identify root causes and prevent recurring issues • Partner cross-functionally with Engineering and Field teams to drive issue resolution • Document troubleshooting steps, resolutions, and knowledge base content • Support continuous improvement by identifying patterns and recommending preventative solutions • Support system stand-up, stabilization, and ongoing operations at customer sites

🎯 Requirements

• Bachelor's degree in Engineering, Computer Science, or a related technical field (or equivalent experience) • Minimum of 3 years of experience supporting complex technical systems in a remote or production environment • Strong experience troubleshooting using Linux command line and system-level tools • Experience connecting to systems via SSH, Remote Desktop, or similar tools • Advanced knowledge of TCP/IP networking fundamentals and troubleshooting • Strong experience with SQL or scripting for data analysis • Strong problem-solving skills with the ability to prioritize and multitask in high-pressure environments • Effective communication skills, especially during real-time issue resolution • Ability to travel up to 15% after the training period • Must possess a valid driver's license and be able to travel to customer sites via car or air • Employee must maintain a personal credit card and manage expenses for bi-weekly reimbursement

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Disability benefits • 401K • PTO • Bi-weekly expense reimbursement for travel-related expenses