Digital Experience Analyst

Job not on LinkedIn

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❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $63.3k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛍️ E-commerce

👻 Ghost score 0%

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Magnifi Financial

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1939

🏦 Banking

💳 Fintech

🤝 Non-profit

Banking • Fintech • Non-profit

Magnifi Financial is a member-owned, not-for-profit credit union serving people who live or work across parts of Minnesota, North Dakota, and Wisconsin. It offers retail banking products and services — including checking and savings accounts, mortgages, auto and personal loans, credit cards, wealth planning, and business banking — alongside digital banking tools such as a mobile app, online account opening, AI-assisted fraud prevention, Zelle transfers, and personal financial management features. Magnifi also emphasizes community impact through volunteer programs, a foundation, and charitable initiatives that support food, shelter, and clothing.

📋 Description

• Evaluate, measure, and continuously improve Magnifi Financial's member-facing digital experience across consumer, business, treasury management, AI, and self-service channels • Evaluate and optimize AI-enabled member experiences, including use cases, effectiveness, member interactions, knowledge gaps, and responsible implementation • Own assigned digital experiences and capabilities throughout their lifecycle • Analyze consumer and commercial digital experiences to improve usability, adoption, member satisfaction, operational efficiency, and business outcomes • Own the member insight process by synthesizing quantitative and qualitative data, feedback, journey analytics, and behavioral trends • Establish and monitor performance measures for digital products, enhancements, and strategic initiatives • Develop and maintain reporting frameworks, dashboards, and performance measures • Develop and present business cases, including ROI and financial impact analyses • Lead development and prioritization of the digital product roadmap • Translate insights into business requirements, functional needs, user stories, process improvements, and measurable outcomes • Lead digital experience initiatives from discovery through implementation and post-launch optimization • Lead data-driven testing and optimization using experimentation, usability analysis, member behavior, and performance results • Collaborate with Commercial, Cash Management, Operations, IT, Risk, Compliance, Information Security, Legal, and other stakeholders • Monitor trends in digital banking, payments, fintech, AI, and member expectations; conduct competitive analyses • Manage strategic relationships with digital banking technology vendors • Provide strategic recommendations to the SVP of Digital Banking and Magnifi leadership • Participate in community relations efforts

🎯 Requirements

• Bachelor's degree in Business, Marketing, Finance, Data Analytics, User Experience, Communications, Information Systems or a related field, or equivalent experience • Minimum of three years of experience in digital banking, member experience, business analysis, digital products, analytics, financial services, or equivalent knowledge and skills gained from related experience • Experience evaluating and optimizing AI-enabled member experiences • Experience analyzing digital banking, digital account opening, digital lending, treasury management, and AI experiences • Experience with quantitative and qualitative data, member feedback, journey analytics, and behavioral trends • Experience establishing performance measures and developing reporting frameworks and dashboards • Experience developing business cases, ROI, and financial impact analyses • Experience developing and prioritizing digital product roadmaps • Experience translating insights into business requirements, functional needs, user stories, process improvements, and measurable outcomes • Experience leading digital experience initiatives from discovery through implementation and post-launch optimization • Experience with data-driven testing, experimentation, and usability analysis • Experience analyzing commercial and treasury management digital experiences • Experience conducting competitive analyses and monitoring trends in digital banking, payments, fintech, AI, and member expectations • Experience managing digital banking technology vendors • Knowledge of risks related to digital products, emerging technologies, AI, privacy, security, accessibility, and regulatory requirements • Experience providing strategic recommendations based on member insights, digital performance, financial analysis, industry trends, and competitive intelligence

🏖️ Benefits

• Opportunities for Training and Development • Leadership Development • Job Level Advancement (ability to move up in your position through training and development) • Tuition Reimbursement • 32 Hours Volunteer Paid Time Off • Paid Time Off - starting at 4 weeks per year for FT; prorated for PT • Medical • Dental • Vision • Employer paid Life Insurance/AD&D • Employer paid Disability Insurance • Retirement Plan - Employer match up to 4%, eligible for annual profit sharing • Paid Parental Leave • Bonus/Incentive Program • Health and Wellness Programs • Collaborative, friendly work environment • Employee growth and development support • Positive work atmosphere