Area Manager – Case Management

🕒 October 14

🏄 California – Remote

🏄 California – Remote

💵 $120k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Mainstay Medical

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

🏥 Healthcare

🔧 Hardware

💰 $5M Debt on 2025-06

Healthcare • Hardware

Mainstay Medical is a medical device company that develops and commercializes ReActiv8, an implantable restorative neurostimulation system for treating mechanical chronic low back pain. The ReActiv8 therapy is positioned as a restorative approach that stimulates the nerves controlling key lumbar stabilizing muscles, delivered via a minimally-invasive procedure; the system is described as MRI-conditional and supported by clinical data and physician resources. The company provides information and resources for patients and healthcare practitioners, including clinical data, procedure overviews, safety guidance, and physician/physical therapist materials.

📋 Description

• Manage, coach, and develop a team of Case Managers, including hiring, onboarding, performance reviews, and development planning • Set performance and patient experience standards; monitor workload, capacity, and resource allocation • Foster accountability, collaboration, and continuous improvement • Serve as the primary escalation point for complex patient, provider, field, and operational issues • Maintain an active patient portfolio and coordinate patients, providers, field sales, and internal stakeholders from identification through implant • Lead complex cases and monitor high-priority, stalled, or at-risk patients • Model best practices in patient engagement, communication, documentation, and case progression • Drive patient progression across treatment phases and establish and monitor KPIs • Identify stalled patients, assign ownership and next steps, and reduce patient leakage • Use data to identify trends, gaps, and improvement opportunities • Review patient interactions and documentation for quality, consistency, and compliance • Provide actionable feedback and ensure accurate, timely Salesforce documentation and SOP/privacy compliance • Standardize team best practices • Partner with Patient Access Operations for seamless handoffs and accountability • Collaborate with Market Access, Reimbursement, Sales Operations, Clinical Affairs, and Field Sales to resolve access barriers and support territory planning and patient prioritization • Build relationships with physician offices and referral sources; communicate trends and barriers internally • Develop and improve SOPs, training materials, and workflows • Contribute to workforce planning and capacity modeling • Recommend process improvements to reduce turnaround times and improve efficiency and scalability • Champion new technologies and reporting capabilities

🎯 Requirements

• Bachelor’s degree in nursing, healthcare, business, or a related field, or equivalent healthcare experience • 5+ years in case management, care coordination, patient access, reimbursement, or healthcare operations • 2+ years of leadership, team lead, or people management experience preferred • Experience managing complex patient journeys • Strong knowledge of benefits verification, prior authorization, appeals, and reimbursement • Experience with Salesforce or similar cloud-based systems preferred • Strong analytical, problem-solving, communication, and coaching skills • Proven ability to balance patient responsibilities with people leadership, prioritize competing demands, and lead teams through change • Quarterly travel required • Must participate in E-Verify work authorization process

🏖️ Benefits

• Medical, dental, and vision benefits • Financial benefits • Other benefits • Equity

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