Bilingual Inforce Operations Specialist

🕒 August 27

🇨🇦 Canada – Remote

💵 $45.9k - $76.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

💸 Finance

Insurance • Finance

Manulife is a multinational Canadian financial services company focused on insurance and wealth management. It describes itself as making decisions easier and lives better through life and health protection, retirement and investment solutions, and a global footprint including brands such as John Hancock in the U. S. ; the company emphasizes digital innovation, AI, sustainability and inclusive growth while offering career and customer services worldwide.

📋 Description

• Review or process received transactions accurately and in a timely manner • Provide service to internal and external clients via email, phone, or mail • Research and analyze inquiries, determine appropriate resolutions, and process necessary transactions • Collaborate with teams in various offices to manage changing volumes and meet service standards • Suggest process enhancements to improve service efficiency • Work effectively with other Contract Services departments • Meet or exceed productivity, quality, and service standards • Handle multiple tasks and prioritize work based on workload and urgency • Perform a wide range of tasks within the administrative unit • Communicate with clients, plan sponsors, agents, and brokers in writing and by phone • Proactively manage and take ownership of requests

🎯 Requirements

• College diploma or equivalent experience • Bilingual French and English required • Ability to communicate in English and French to support clients from various jurisdictions outside Quebec • Strong decision-making and interpersonal skills • Excellent oral and written communication skills • Ability to work independently and manage multiple tasks • Highly organized and detail-oriented • Adaptability to fast-paced environments • Strong customer service orientation • Proactive and self-motivated

🏖️ Benefits

• Learn and grow the career you want • Flexible environment supporting well-being and inclusion • Health, dental, mental health, and vision benefits • Short- and long-term disability insurance • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans, including pension • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays, vacation, personal, and sick days • Statutory leaves of absence • Incentive programs and incentive compensation tied to business and individual performance