Head of Participant Outcomes – US Retirement

Job not on LinkedIn

🔥 17 hours ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $152.9k - $283.8k / year

⏰ Full Time

🔴 Lead

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This company has sponsored H1B visas in the past.

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1887

🏥 Healthcare

💸 Finance

🛡️ Insurance

💰 $1.2G Post-IPO Debt on 2023-03

Healthcare • Finance • Insurance

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

📋 Description

• Develop and evolve the participant experience strategy, roadmap, and success measures aligned with business priorities and participant outcomes • Analyze participant behavior, engagement, satisfaction, and outcomes to identify opportunities for experience improvement and growth • Partner with Product, Marketing, Service, Operations, Technology, and Global Retirement teams to influence and support delivery of participant initiatives • Evaluate participant communications, journeys, tools, and advice offerings to improve effectiveness, adoption, and value • Monitor industry trends, competitor offerings, participant research, and marketplace innovation to identify opportunities for differentiation • Represent the organization as a participant experience and retirement outcomes subject matter expert through industry forums, research, thought leadership, and strategic presentations • Attract, develop, promote, and retain top, diverse talent in US Retirement and more broadly the Manulife organization • Provide leadership to retirement professionals in the Participant Outcomes function

🎯 Requirements

• 10+ years of experience in retirement, wealth management, financial services, customer experience, participant engagement, or related fields • Demonstrated success improving participant engagement, customer experience, financial wellness, or retirement outcomes • Strong analytical and problem-solving skills with ability to translate insights into actionable recommendations • Experience influencing cross-functional stakeholders without direct authority • Strong understanding of participant behavior, retirement planning, and workplace savings programs • Excellent written, verbal, and presentation skills • Undergraduate degree or equivalent experience • Experience with customer experience measurement, journey mapping, behavioral economics, or design thinking preferred • Strategic thinking and participant-centric mindset • Data-driven decision making • Influencing and collaboration across functions • Strong communication and storytelling • Curiosity and continuous improvement orientation • Change agility and resilience • Ability to balance participant needs with business objectives

🏖️ Benefits

• Flexible work environment • Health insurance • Dental insurance • Mental health coverage • Vision insurance • Short- and long-term disability insurance • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans, including pension/401(k) savings plans • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Up to 11 paid holidays annually • 3 personal days annually • 150 hours of vacation annually • 40 hours of sick time annually, or more where required by law • Statutory leaves of absence • Incentive programs and incentive compensation tied to business and individual performance • Learning and career growth support • Diversity, inclusion, and well-being support • Reasonable accommodation during the application process