Client Success Manager

🔥 0 minutes ago

🦌 Connecticut, New Jersey, +1 more states – Remote

🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote

💵 $100k - $140k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Marathon Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Private Equity Round - Marathon Health on 2019-10

Consulting • Logistics • Insurance

Marathon Health is a healthcare services company that provides personalized, employer-focused advanced primary care and occupational health solutions. They operate onsite and nearsite health centers, network health centers, and virtual primary care and behavioral health services, and offer population health management, medication management, and lifestyle coaching to improve outcomes and lower employer healthcare costs. Marathon Health partners with employers, unions, and health plans to tailor care models that increase engagement, reduce ER and inpatient utilization, and deliver measurable ROI.

📋 Description

• Develop and maintain strong, lasting client and broker/consultant partnerships for an assigned medium to large/jumbo client • Engage in strategic and proactive planning within the client’s overall line of business • Identify and execute opportunities to engage employee and member populations to drive clinical and savings outcomes • Resolve issues proactively and provide timely issue resolution • Consult customers on best practices, review service/product offerings, recommend new solutions, and provide market insights • Independently manage one complex book of business, including clients with advanced performance guarantees • Analyze and interpret population health and healthcare utilization data to articulate results and tell a story • Participate in new health center implementation planning and launch alongside Sales, Operations, and Implementation teams • Lead competitive renewal re-bids, manage contractual requirements, and renew clients at targeted escalation • Identify revenue growth opportunities involving member populations, health centers, products, and services • Support bespoke client engagement, advanced analytics, and tailored solutions • Define and leverage the coverage model for the assigned client • Develop customer feedback tools and collaborate with internal partners to improve products and services • Act as a strategic advisor to the client • Coordinate with Marketing to develop and implement client-specific engagement, communication, and incentive plans • Partner with Operations and local health center leadership to drive engagement and achieve clinical, savings, and performance-guarantee metrics • Partner with Dyad partners and cross-functional teams to drive operational excellence and resolve escalated issues • Analyze, summarize, report, and manage clinic operations performance data • Track risk metrics and proactively monitor and manage performance guarantees • Document and report in Salesforce • Execute contractual requirements and assist with RFPs as requested • Support client eligibility file processing, invoicing, incentive documentation, and reporting • Serve as lead point of contact for customer needs and requests • Maintain broker relationships and advocate for the mutual client • Run, interpret, and deliver client reporting at the appropriate frequency • Mentor and support CSM I team members and contribute to talent development and best-practice sharing

🎯 Requirements

• Bachelor’s degree in Business or Healthcare Administration • 7–10 years in healthcare, health insurance, brokerage/consulting, or direct HR/benefits • Experience developing and delivering presentations • Strong oral and written communication skills • Ability to build, foster, and maintain positive professional relationships • Ability to influence others and work cross-functionally • Ability to manage ambiguity and establish effective internal networks • In-depth understanding of the market, business sector, and related services • Understanding of and advocacy for process improvement and adherence • Tenacious follow-up when performing client services • Strong project management, account portfolio planning, and prioritization skills • Proficiency in Microsoft Office, Tableau, and CRM products • Salesforce experience preferred • Willingness to travel up to 50% • Only candidates in the New York Metro area will be considered (New York, New Jersey & or Connecticut)

🏖️ Benefits

• Annual incentive eligibility • Remote work arrangement for candidates in the New York Metro area • Opportunity to work with a leading advanced primary care provider • Inclusive, high-trust culture • Great Place to Work® certified employer