Customer Success Manager II – Professional Sport

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $85k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teamworks

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $235M Series F - Teamworks on 2025-06

Consulting • Healthcare • Logistics

Teamworks is a SaaS "Operating System for Sports" that unifies communication, roster and personnel management, scheduling, performance, coaching, compliance, inventory, nutrition, and other operations for professional, collegiate, Olympic/NGB, and military/tactical teams. The platform centralizes workflows, file sharing, automated processes, and AI-driven analytics (Teamworks Intelligence) to inform talent acquisition, roster construction, athlete evaluation, and game strategy. Teamworks serves thousands of teams and hundreds of collegiate departments and professional organizations worldwide, helping organizations coordinate staff and athletes, streamline operations, and improve performance.

📋 Description

• Own relationships with professional customers and a customer portfolio for the full suite of Teamworks products • Partner with current Customer Success Managers • Plan and execute each step of the customer lifecycle for professional teams • Provide product training and ongoing value delivery • Manage account expansion and renewal activities • Collaborate with customers to ensure they achieve their goals • Evangelize Teamworks among professional staff • Develop multiple key relationships and deepen product usage • Support renewal conversations and identify cross-sell and expansion opportunities alongside Sales • Analyze customer data and draw insights to inform account success • Identify opportunities to increase engagement and drive value • Join on-site visits during training camp, pre-season, and in-season check-ins • Master product functionality and communicate technical capabilities to customers

🎯 Requirements

• 3-5+ years experience working in a professional sports organization • Hands-on experience using Teamworks products, such as Hub, Performance, or Coaching, as an end-user or admin in a pro team setting • Demonstrated ability to build trust quickly with multiple staff • Strong written and verbal communication • Ability to translate technical product workflows into language understandable to non-technical staff • Willingness to travel for on-site visits based on league seasonality • Relationships or credibility within professional organizations is an advantage • Experience in account management, customer success, and/or SaaS is an advantage • Experience with value delivery and client retention best practices is an advantage • Strong initiative and self-direction • Ability to understand, react to, and motivate others in changing conditions • Ability to thrive working on a variety of initiatives at a fast pace • People-oriented, enthusiastic, persuasive, and collaborative • Legal right to work in the indicated location without requiring employer sponsorship now or in the future

🏖️ Benefits

• Compensation framework designed to attract, retain, and reward top performers • Pay for performance • Career advancement opportunities • Opportunity to contribute to game-changing innovations • Opportunity to build long-term financial security • Supportive, collaborative culture • Equal employment opportunities • Reasonable accommodations during the hiring process