Customer Engagement Manager

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IntegriChain

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Private Equity Round on 2016-03

Consulting • Logistics • Healthcare Insurance

IntegriChain is a leading provider of data-driven solutions designed to enhance pharmaceutical commercialization and market access. The company offers an extensive platform that integrates strategy, data, applications, and infrastructure, specifically tailored to support therapy commercialization. IntegriChain provides analytics, applications, and managed services that help pharmaceutical manufacturers optimize the reach and profitability of their drugs by harnessing channel, patient, and payer data. Their services include strategy and operational consulting, covering key aspects such as contracts, pricing, patient access, distribution, and logistics.

📋 Description

• Own end-to-end resolution of complex customer data questions and issues • Drive cross-functional resolution by anticipating roadblocks and acting based on impact analysis • Prepare, deliver, and follow through on Quarterly Business Reviews for corporate and enterprise accounts • Analyze performance data and provide strategic recommendations • Deliver customer satisfaction evaluations and maintain scores at or above company standards • Enhance data processing and efficiencies through analysis of data architecture and usage • Lead process flow analysis and process redesign when applicable • Advocate for customers, explain the value of IntegriChain services, and drive product usage • Manage communication of timelines, change requests, and status reports for corporate customer projects • Identify and lead responses to customer churn risks and own action plans • Develop, document, train, and update customer-related processes • Collaborate with subject matter experts, developers, and QA teams to deliver analytics and reports • Lead project plans for custom requests and enhancements, track progress, and ensure timely delivery • Lead training, documentation, and delivery efforts • Coach and develop junior team members across 2–3 modules • Define, document, and gain approval for report requirements, analytical structures, reporting structures, and data marts • Evaluate and recommend technologies or process changes • Coach Customer Engagement Associates on account leadership, problem-solving, and customer communication • Propose process improvements that eliminate departmental toil • Build customer situational awareness and document knowledge within the first 90 days • Develop mastery of IntegriChain’s data pipeline and pharmaceutical trade data types • Develop technical understanding of Distribution and Patient product offerings within six months • Gain mastery of products or modules and increase customer usage of key products and analytics quarter over quarter within the first year

🎯 Requirements

• 3+ years of analytics experience, preferably in the pharmaceutical industry • 4+ years in a customer engagement, customer success, or account management role • Demonstrated ability to build trusted relationships, resolve escalations, and influence outcomes across internal and external stakeholders • Preferred: experience working for a SaaS provider with knowledge of support models • Valid US work authorization that does not now and/or will not in the future require visa sponsorship by IntegriChain

🏖️ Benefits

• Excellent and affordable medical benefits • Student Loan Reimbursement • Flexible Paid Time Off • Paid Parental Leave • 401(k) Plan with a Company Match • Robust Learning & Development opportunities • Over 700+ development courses free to all employees