Operations Manager, Event Management

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎪 Events

🦅 H1B Visa Sponsor

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Logo of Maritz

Maritz

1001 - 5000 employees

Founded 1894

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Maritz is a company focused on delivering data-driven, people-focused solutions aimed at elevating performance across various industries. They specialize in channel partner engagement, automotive business events, loyalty rewards, employee rewards, and sales incentives. Maritz designs personalized programs combining channel strategy expertise, incentives, and program technologies, all rooted in behavioral science to help clients achieve their goals. Their solutions cater to industries including automotive, financial services, hospitality, healthcare, manufacturing, and more, emphasizing tailored creations for unique industry needs.

📋 Description

• Provide centralized leadership for coordination and execution of face-to-face, digital, and hybrid events/programs • Lead, mentor, and coach Event Management team members across markets and event types • Conduct performance management, development conversations, and goal setting • Coordinate regular team meetings, communications, onboarding support, and training initiatives • Oversee labor management, time tracking, T&E reporting, and invoicing approvals • Support assigned target accounts through project oversight, relationship management, and financial and compliance management • Ensure adherence to workflows, client SOPs, and best practices across accounts • Review and audit team transactions • Deliver monthly and quarterly SLA, finance, compliance, and event management reporting • Support new initiatives, process improvements, and continuous improvement efforts • Manage customer experience while balancing customer satisfaction, employee satisfaction, and organizational cost • Maximize contribution margin through effective event management

🎯 Requirements

• Bachelor’s degree or equivalent experience • 3–5 years of experience in meetings, events, and/or incentive travel (pre- and/or post-sale) • 1–2 years of experience in compliance and/or accounting-related functions • 1–2 years of proven supervisory or people leadership experience preferred • Experience managing budgets and financial oversight for programs or accounts • Strong organizational, communication, and motivational skills with the ability to manage multiple priorities • Ability to work effectively with all levels of an organization, including clients and external partners • Global travel or hospitality industry experience • Understanding of experience design and the ability to articulate event outcomes tied to business objectives • Professional certifications such as PMP, CMP, CIS, CITP, HMCC, or DES • Authorization to work permanently in the U.S.; sponsorship will not be provided

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Paid parental leave • 401(k) • Tuition reimbursement • Paid time off • Year end holiday closure • Comprehensive benefits package for full-time employees

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