AIS Technical Support

Job not on LinkedIn

🔥 0 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mars

WebsiteLinkedInAll Job Openings

10,000+ employees

🍽️ Food & Beverage

🏭 Manufacturing

👥 B2C

💰 Debt financing on 2025-04

Food & Beverage • Manufacturing • B2C

Mars is a global, family-owned manufacturer of confectionery, snacks, food and petcare products. For more than a century it has developed and marketed well-known consumer brands (chocolate, gum, mints, fruity confections), operates a large pet nutrition, health and veterinary services business, and provides food & nutrition products used in everyday meals. The company emphasizes sustainability (its Sustainable in a Generation plan), community and scientific investment (Mars Impact Fund), and is investing heavily in manufacturing and supply-chain capacity across markets. Mars serves consumers and pets in 100+ countries and reports tens of thousands of associates globally.

📋 Description

• Provide client and technical support for veterinarian clinic customers using Telemedicine services • Identify, troubleshoot, and resolve connectivity problems when transferring images from client systems to AIS proprietary systems • Provide professional client service and data transfer expertise • Configure customer software for new clients • Troubleshoot image transfer interruptions involving DR, CR, CT, MRI, and ultrasound software • Assist with final testing before support calls end • Configure servers, acquisitions, and review workstations • Monitor progress, track problem resolution, identify failure patterns, and communicate unresolved problems to management • Prioritize and complete work on schedule to meet client expectations • Answer questions and assist team members and other areas • Manage escalated issues with internal and external groups when needed • Work with vendors to resolve connectivity issues, test solutions, and implement solutions • Assist clients in improving image quality • Participate in enterprise initiatives, special projects, and other assigned duties

🎯 Requirements

• 2 years of veterinary technician experience or equivalent • RVT/LVT Preferred • Fluent in English • A High School Diploma required • Associates in computer related preferred • Typically 2 year’s computer service experience helpful • High quality interpersonal skills, with experience working with clients and maintaining good client relationships • Computer-oriented aptitude required • Ability to identify, analyze and troubleshoot complex technical computer and connectivity problems • Ability to deliver client support over the phone professionally • Ability to learn and apply new technical knowledge quickly • Verbal and written communication skills for explaining complex technical issues to technical and non-technical users • Attention to detail, organization, and ability to multitask • Ability to work independently with minimal supervision and as part of a team • Ability to identify, follow through, follow up, and resolve issues • Ability to follow directions • Fluent in English

🏖️ Benefits

• Paid Time Off & Holidays • Medical, Dental, Vision (Multiple Plans Available) • Basic Life (Company Paid) & Supplemental Life • Short and Long Term Disability (Company Paid) • Flexible Spending Accounts/Health Savings Accounts • Paid Parental Leave • 401(k) with company match • Tuition/Continuing Education Reimbursement • Life Assistance Program • Pet Care Discounts