Cloud Support Engineer

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $65.7k - $118.3k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

💰 Post-IPO Equity on 2001-07

Cloud Computing • Cybersecurity • Content Delivery

Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.

📋 Description

• Solve complex technical issues for customers • Proactively review and mitigate risks to minimize potential disruptions • Collaborate with customers and internal cross-functional teams to identify, diagnose, resolve, and report on technical issues • Contribute to the strategic direction of the global support team • Develop and implement best practices • Partner with Sales, Services, Engineering, and Support teams to ensure customer success on the Akamai platform • Manage customer incidents and escalations to closure • Communicate with customers in Spanish and internally in English

🎯 Requirements

• 2 years of experience working on web application issues • Experience with HTML, JavaScript, and JSP • Bachelor’s degree or its equivalent • Knowledge of HTTP(S), TCP/IP, DNS, SSL, network routing, and troubleshooting • Experience providing technical solutions and customer support • Ability to communicate professionally with customers and collaborate with internal stakeholders • Spanish communication skills, written and spoken • English communication skills for internal communication, written and spoken

🏖️ Benefits

• Annual bonus or incentives • Equity awards • Employee Stock Purchase Plan (ESPP) • Healthcare • 401K savings plan • Company holidays • Vacation in the form of PTO • Sick time • Parental leave • Employee assistance program • Mental wellness support • Financial wellness support • GROW and Mentoring development programs • Internal events such as the APEX Expo • LinkedIn Learning • Exploratory call with the Recruiter