Technical Support Expert, Enterprise

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $25 - $31 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Toast

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

Food & Beverage • Consulting • Logistics

Toast is a technology company that specializes in providing integrated software and hardware solutions for the restaurant industry. Their offerings include a comprehensive restaurant management platform that features point of sale (POS) systems, payment processing, online ordering, payroll management, and various operational tools designed to streamline restaurant operations. Toast's platform is tailored to meet the needs of diverse restaurant types, including quick service, full service, fast casual, fine dining, cafes, and food trucks. They also provide resources like industry insights and educational materials to support restaurant success.

📋 Description

• Troubleshoot hardware, financial transaction mechanics, API integrations, and menu configuration issues across Toast products • Diagnose and resolve issues involving Toast and third-party systems, including ordering APIs and accounting integrations • Manage inbound cases across phone, chat, and email; maintain the case backlog and flag aging cases • Triage workload by account tier and urgency • Translate technical issues into actionable guidance for restaurant staff and corporate IT contacts • Support de-escalation of difficult customer situations and escalate high-stakes cases • Own moderately difficult customer issues through resolution • Partner with Customer Success, Engineering, Onboarding, and Product • Share solutions in Slack and maintain case notes and peer resources • Serve as an informal resource for newer teammates

🎯 Requirements

• 2–4 years of experience in a Technical Support role responsible for customer satisfaction and championing the customer experience • Ability to quickly learn Toast's product suite and apply that knowledge across technical issues • Ability to identify solutions to moderately difficult problems and know when to escalate • Foundational understanding of software, hardware, and networks • Ability to learn new technical skills on the job • Good communication and organizational skills • Experience managing multichannel phone, chat, and email support • Ability to work with general instruction and independently handle established work

🏖️ Benefits

• Competitive compensation and benefits programs • Healthy lifestyle support • Flexibility to meet changing needs • Remote training for 8–10 weeks • Accessible and inclusive hiring process • Reasonable accommodations for persons with disabilities