Support Engineer

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $83k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Cotiviti

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Cotiviti is a healthcare technology and analytics company that specializes in improving payment accuracy and performance through advanced data analytics solutions. They partner with health plans, government agencies, and healthcare providers to deliver insights that enhance quality and efficiency in care delivery. With solutions such as risk adjustment, payment policy management, and member engagement, Cotiviti aims to optimize financial and clinical outcomes for the healthcare ecosystem.

📋 Description

• Assist in managing and coordinating recovery efforts for events impacting production processes, SLAs, and client satisfaction • Communicate directly with clients and management during production events; escalate issues, communicate status and risks, and produce after-outage documentation • Liaise between technical and operational teams as a subject matter expert in troubleshooting application support and file-processing issues • Support new client activation or expansion and client requests involving testing or additional/non-standard monitoring • Monitor support ticket queues and independently research and troubleshoot issues involving systems, networks, application functionality, and OSI interdependencies • Escalate and collaborate on tickets with appropriate engineering or support groups • Document and improve Production Support processes and maintain the knowledge base of system problems and resolutions • Share knowledge and provide training to peers • Follow IT business processes using the ITIL framework, including incident, problem, change, and release/configuration management • Support disaster recovery and business continuity planning and testing, including live failover and fallback exercises • Interface with Implementations, Development, QA, and Configuration Management teams for production releases and deployments • Develop scripts and tools to automate tasks, diagnose and troubleshoot application functionality, and resolve data accuracy and access issues • Receive escalations from junior team members and provide direction, feedback, training, and mentoring • Participate in on-call and/or shift rotations supporting 24x7 enterprise-level systems • Complete annual performance-plan responsibilities, special projects, and other assigned duties

🎯 Requirements

• Bachelor's degree in computer science, information technology, or related technical field, or equivalent training/certification • 3–5+ years of experience developing/supporting enterprise-level applications software in multi-node Windows or Linux Server environments • Deep knowledge of application architectures, workflows, and monitoring tools • Strong experience with SQL, Oracle, PL/SQL, MS Access, and database management tools • Proficiency with PowerShell, Bash, or VB scripting • Experience with Java EE and/or .NET frameworks • Ability to work in a cross-functional global team environment using online collaboration tools • Ability to troubleshoot application issues and escalate to supporting engineering teams • Knowledge of commonly used information technology concepts, practices, and procedures • Solid written and verbal communication skills • Ability to perform daily functions with little or no direct supervision • Dedicated, secure work area • High-speed internet access/connectivity and office setup and maintenance • Must be able to perform duties with or without reasonable accommodation

🏖️ Benefits

• Medical, dental, vision, disability, and life insurance coverage • 401(k) savings plans • Paid family leave • 9 paid holidays per year • 17–27 days of Paid Time Off (PTO) per year, depending on specific level and length of service • Remote work; virtual interviews