ServiceNow Subject Matter Expert, SME

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Matrix Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

💼 Consulting

🍽️ Food & Beverage

Logistics • Consulting • Food & Beverage

Matrix Global is a company that revolutionizes the way the oil and gas industry transacts by providing a sophisticated auction platform for storage and pipeline capacities. Their proprietary MAP platform enhances transparency and competition within the midstream sector, allowing businesses to optimize storage transactions and manage risks effectively through both short-term and long-term contracts. By collaborating with industry leaders, Matrix Global offers strategic opportunities for storage providers and energy companies, fostering a dynamic marketplace for oil and gas transactions.

📋 Description

• Lead ServiceNow platform assessments, architecture reviews, solution design, and configuration across ITSM, ITOM, CMDB, HRSD, SecOps, and CSM modules • Design, develop, and deploy AI agents using ServiceNow Now Assist and AI Agent Studio • Translate business requirements into scalable ServiceNow solutions, including workflows, forms, business rules, integrations, and AI-driven automations • Advise stakeholders on generative AI, AI agents, and traditional ServiceNow configuration to maximize business value • Configure and customize ServiceNow using best-practice, upgrade-safe development methodologies • Design and implement external-system integrations using REST APIs, SOAP services, MID Server, and IntegrationHub • Provide technical leadership, mentoring, and code reviews for project teams, including AI agent design and implementation guidance • Support governance activities including change management, release planning, testing, compliance, and platform health assessments • Develop and maintain technical documentation, configuration standards, solution designs, and implementation guidelines • Collaborate with stakeholders and cross-functional teams to ensure successful project delivery and platform adoption • Deliver scalable, secure, and maintainable ServiceNow solutions aligned with business objectives • Drive adoption of ServiceNow AI capabilities to improve efficiency and service delivery • Serve as a trusted advisor on platform strategy and best practices • Ensure high-quality implementations through governance, documentation, and technical leadership

🎯 Requirements

• 5+ years of hands-on ServiceNow development, administration, and configuration experience • Proven experience with ServiceNow AI capabilities, including Now Assist, AI Agent Studio, and agentic workflow design • Deep expertise in at least one core ServiceNow module: ITSM, ITOM, CMDB, HRSD, SecOps, or Customer Service Management (CSM) • Strong proficiency in ServiceNow scripting and development, including JavaScript, Glide API, Business Rules, Client Scripts, and Script Includes • Experience implementing and supporting ServiceNow integrations using REST, SOAP, IntegrationHub, and MID Server • Strong understanding of ServiceNow platform architecture, security, ACLs, roles, and governance best practices • ServiceNow Certified System Administrator (CSA) certification required • Excellent communication and stakeholder management skills with the ability to lead workshops and solution design sessions • Experience working in Agile environments using Scrum and/or Kanban methodologies • Formal training or certification in ServiceNow AI Agent Studio and/or Now Assist • Experience designing multi-agent orchestration frameworks and agent-to-agent workflows within ServiceNow • Understanding of large language model (LLM) concepts, including prompt engineering, Retrieval-Augmented Generation (RAG), and AI governance and responsible AI practices • Experience delivering enterprise-scale ServiceNow implementations across multiple modules • Industry experience in insurance, financial services, healthcare, or other regulated environments • Experience with ServiceNow Performance Analytics, dashboards, reporting, and KPI frameworks

🏖️ Benefits

• No benefits, perks, or compensation extras are specified in the posting