Assessment Coordinator

🔥 4 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $22 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Maximus

WebsiteLinkedInAll Job Openings

10,000+ employees

🏛️ Government

🏥 Healthcare

💼 Consulting

💰 $7.9M Post-IPO Equity - Maximus on 2010-12

Government • Healthcare • Consulting

Maximus is a public-sector services firm that partners with government agencies to modernize and operate programs across health, human services, defense, national security, and civilian agencies. The company combines technology (AI, analytics, cloud, cybersecurity), omnichannel contact center and eligibility/enrollment systems, clinical and Medicaid enterprise services, and consulting and program-delivery capabilities to improve citizen experience and program outcomes. Backed by decades of government experience and scale, Maximus supports federal, state, and local clients with human-centered operational support and end-to-end digital modernization.

📋 Description

• Manage the intake and assessment preparation process for individuals seeking LTSS • Conduct telephonic screenings • Coordinate required documentation • Educate members on available program options • Facilitate timely scheduling of assessments • Serve as the primary point of contact for members after an assessment request is initiated • Ensure a smooth, person-centered member experience • Perform cross-trained Customer Service Representative functions and provide front-line member support as operational needs require • Review and validate data and reports • Work assigned reports regularly to identify necessary fixes or work-arounds • Make recommendations to improve processes • Ensure assignments are current and properly documented • Use tracking tools to record assignments, processes, and defects • Review, research, and audit system results

🎯 Requirements

• High School diploma, GED, or equivalent required • 2-4 years of relevant experience required • Minimum 3-5 years of experience in healthcare, human services, care coordination, customer service, case management, or related field • Proficiency in Microsoft Office applications • Proficiency in computer skills, with the ability to navigate multiple systems and applications efficiently • Ability to multitask and manage competing priorities effectively • Strong verbal and written communication skills • Excellent organizational and follow-up skills • Strong attention to detail and documentation accuracy • Reliable high-speed internet service • Minimum 20 Mbps download speeds/50 Mbps for shared internet connectivity • Minimum 5 Mbps upload speeds • Private and secure workspace

🏖️ Benefits

• Work/Life Balance Support with flexibility tailored to your needs • Performance-based bonuses • Medical, Dental, Vision, and Prescription insurance plans • Partially funded HSA • Life insurance benefits • Auto, Home, Renter's, and Pet insurance discounts • 401K Retirement Savings plan with company matching • Paid time off, holidays, and extended sick leave • Short- and Long-Term Disability coverage • Employee Assistance Program (EAP) for physical, emotional, and financial wellness • Recognition platform • Tuition reimbursement • Employee perks and discounts • Maximus Wellness Program and Resources • Professional development opportunities, including training programs, workshops, and conferences • Maximus assumes expenses associated with renewing employee licenses and certifications • Company-issued computer equipment