
5001 - 10000 employees
Founded 2002
📦 Logistics
📣 Marketing
🏥 Healthcare
Logistics • Marketing • Healthcare
MCI is an American multinational conglomerate holding company headquartered in Miami Beach, FL, providing a wide range of tech-enabled business process outsourcing (BPO) solutions. The company specializes in customer experience (CX) services, including call center operations, both inbound and outbound services, digital engagement, and technology solutions. With a focus on reducing operating costs and improving performance for its clients across various industries, MCI has earned a reputation as one of the fastest-growing call center companies in the USA, serving globally with a strong commitment to excellence and innovation.
🔥 1 hour ago
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5001 - 10000 employees
Founded 2002
📦 Logistics
📣 Marketing
🏥 Healthcare
Logistics • Marketing • Healthcare
MCI is an American multinational conglomerate holding company headquartered in Miami Beach, FL, providing a wide range of tech-enabled business process outsourcing (BPO) solutions. The company specializes in customer experience (CX) services, including call center operations, both inbound and outbound services, digital engagement, and technology solutions. With a focus on reducing operating costs and improving performance for its clients across various industries, MCI has earned a reputation as one of the fastest-growing call center companies in the USA, serving globally with a strong commitment to excellence and innovation.
• Lead capture efforts, pursuits, and solution architecture across multiple business lines, ensuring alignment with organizational objectives. • Provide strategic guidance and insight to executives on solution shaping, opportunity positioning, and strategy development. • Foster strong business relationships with internal stakeholders and external partners to drive alignment and collaboration. • Guide executives in strategic decision-making, leveraging data-driven insights. • Maintain a robust win/loss ratio by developing and executing effective capture strategies. • Collaborate with business development and operations leads to create, mature, and implement capture strategies. • Lead the development of Capture Win Strategies, ensuring their execution aligns with organizational goals. • Plan and execute capture activities 12-18+ months ahead of RFP releases while also supporting short-term capture opportunities as needed. • Provide insights and competitive analysis to optimize MCI’s positioning in the market. • Design and deploy value propositions, win themes, and differentiators to strengthen proposal strategies. • Contribute to pricing strategy discussions and implement data-driven recommendations. • Conduct competitor analysis to identify and mitigate vulnerabilities, leveraging teaming, hiring, and other strategies. • Oversee the development of responses to RFIs, DRFPs, and RFPs in collaboration with proposal and operations teams. • Manage teaming partner agreements, NDAs, and data calls to ensure contractual alignment and readiness. • Identify and secure Key Personnel and align resources with opportunity requirements. • Vet past performance records and manage inputs for proposals to ensure compliance and quality.
• Bachelor’s degree in a related field. • At least 10 years of relevant professional experience in Federal capture management and business development. • Extensive experience working with Federal Departments and Agencies, such as Treasury (IRS, BFS), FDIC, SEC, Education (FSA), Commerce (Census), Energy, Justice, State, Transportation, and Labor. • Proven leadership and management skills with the ability to lead teams and work collaboratively across departments. • Superior organizational and time-management skills with the ability to prioritize and multitask effectively. • Strong written and verbal communication capabilities. • Exceptional analytical skills with experience in pricing models and execution strategies. • Proficiency in MS Office 365 and other relevant tools. • Skilled negotiator with a strategic mindset and sound decision-making abilities. • Ability to navigate matrixed environments and work under uncertainty.
• competitive compensation packages • professional development opportunities • collaborative work environment that values diversity and inclusion
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🇺🇸 United States – Remote
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⏰ Full Time
🟡 Mid-level
🟠 Senior
🎯 Capture Manager
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