
5001 - 10000 employees
Founded 2002
📦 Logistics
📣 Marketing
🏥 Healthcare
Logistics • Marketing • Healthcare
MCI is an American multinational conglomerate holding company headquartered in Miami Beach, FL, providing a wide range of tech-enabled business process outsourcing (BPO) solutions. The company specializes in customer experience (CX) services, including call center operations, both inbound and outbound services, digital engagement, and technology solutions. With a focus on reducing operating costs and improving performance for its clients across various industries, MCI has earned a reputation as one of the fastest-growing call center companies in the USA, serving globally with a strong commitment to excellence and innovation.
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5001 - 10000 employees
Founded 2002
📦 Logistics
📣 Marketing
🏥 Healthcare
Logistics • Marketing • Healthcare
MCI is an American multinational conglomerate holding company headquartered in Miami Beach, FL, providing a wide range of tech-enabled business process outsourcing (BPO) solutions. The company specializes in customer experience (CX) services, including call center operations, both inbound and outbound services, digital engagement, and technology solutions. With a focus on reducing operating costs and improving performance for its clients across various industries, MCI has earned a reputation as one of the fastest-growing call center companies in the USA, serving globally with a strong commitment to excellence and innovation.
• Develop and execute a comprehensive BPO sales strategy to achieve aggressive growth targets • Position the company as a market leader in BPO • Identify and pursue enterprise-level business opportunities across industries • Build and maintain relationships with C-suite executives and key decision-makers • Collaborate with internal teams to design and present customized BPO solutions • Monitor emerging trends and identify new BPO service opportunities • Recruit, mentor, and lead a high-performing sales team • Define and track KPIs for sales effectiveness, pipeline health, and revenue performance • Collaborate with delivery, operations, and marketing teams on client engagements • Manage the sales budget and optimize resource allocation and ROI • Represent the company at industry events, conferences, and forums
• Bachelor’s degree in Business, Marketing, or related field; MBA preferred • 10+ years of progressive sales experience • At least 5 years of experience in the BPO industry • Proven success selling complex outsourcing solutions to enterprise clients • Track record of exceeding revenue targets in competitive environments • Expertise in long sales cycles, high-value contract negotiation, and consultative selling • Exceptional leadership, team-building, and strategic planning skills • Strong communication, presentation, and relationship-building abilities • Proficiency in CRM systems and sales analytics tools • Deep understanding of BPO operations, market dynamics, and client needs • Willingness to travel extensively for client meetings and industry events • Ability to foster innovation, accountability, and continuous improvement • Must be authorized to work in the country where the job is based • Must be willing to submit to a Level II background and/or security investigation with fingerprint • Must be willing to submit to drug screening
• Paid time off and paid holidays • Daily, weekly, and monthly contests with cash bonuses and prizes, including electronics, vacations, and cars • Comprehensive medical, dental, and vision coverage for full-time employees after 60 days • MEC medical plans available to all employees after 30 days • Retirement savings programs, where available • Short-term disability coverage • Life insurance options • Accident and critical illness insurance • Internal promotion and career advancement opportunities • Paid training • Team-oriented work environment • Casual dress code
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