Customer Success Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $109k - $181.6k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

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McKesson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1833

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

McKesson is a diversified healthcare leader specializing in pharmaceutical distribution, medical supplies, and healthcare services. Their solutions facilitate patients' access to life-changing therapies, support efficient operations for pharmacies, health systems, and clinics, and address critical issues such as drug shortages through a resilient supply chain. McKesson provides comprehensive services such as pharmacy management software, consulting, and technology solutions for specialty practices, focusing on improving health outcomes and advancing the pharmaceutical industry. They work closely with biopharma companies to enhance medication access, adherence, and commercialization while supporting oncology and biopharma practices through data-driven insights and real-world evidence.

📋 Description

• Manage all aspects of the technology relationship with customers • Develop, grow, and maintain territory relationships • Coordinate and collaborate with business units to ensure client requests are handled swiftly and successfully • Manage day-to-day relationships with assigned clients using iKnowMed G2 EHR, CVP, Practice Insights, and Ontada Health • Demonstrate current knowledge of applications, appropriate workflow, and necessary practice support • Participate in account implementation to facilitate transition from implementation to account management • Support and adhere to the McKesson Specialty Health Compliance Program, including Code of Ethics and Business Standards • Build and develop customer relationships with sales partners, network counterparts, and internal teams • Develop and maintain a territory business plan • Provide post-go-live support, training and retraining, workflow review and optimization, best-practice implementation, and program-related support • Support iKM G2 go-lives • Assist customers with accurate and timely issue resolution and deliver high customer satisfaction

🎯 Requirements

• Degree or equivalent and typically requires 7+ years of relevant experience • BS degree or equivalent experience in electronic system implementation, installation, and troubleshooting • 4+ years specific systems experience within applications with iKnowMed • EHR application knowledge and working experience, preferably with iKnowMed G1 and/or G2 specifically • Excellent ability to build relationships, align and influence varied and diverse participants across all levels and functions to achieve requisite milestones • Knowledge and experience with healthcare operations, clinical, and/or financial systems, including practice management systems, EHR, and pharmacy inventory management systems • Strong organizational leadership skills with the ability to manage multiple priorities with tight and often competing deadlines • Familiarity with oncology practice day-to-day operations • Outstanding verbal, written, and presentation skills • Proficiency with MS Word, Excel, PowerPoint, and Teams • Up to 75% travel required

🏖️ Benefits

• Competitive compensation package • Annual bonus or long-term incentive opportunities may be offered • Equal employment opportunities • Reasonable accommodation for job search or application