Client Enablement Specialist

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

👻 Ghost score 15%

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MCM

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1854

🤲 Charity

🏥 Healthcare

📚 Education

Charity • Healthcare • Education

MCM is Melbourne City Mission, an Australian charitable organisation that places people at the centre of its work. It delivers a wide range of community services including disability and NDIS supports (early childhood intervention, support coordination, specialist coordination), homelessness and youth housing services (crisis accommodation and urgent housing assistance, Frontyard Youth Services), learning and education (the Hester Hornbrook Academy, vocational training, School to Work program), employment supports for young people with disability, mental health and psychosocial recovery coaching, palliative care, family and child services, and advocacy, volunteering and fundraising. MCM is endorsed as a Deductible Gift Recipient and operates across Melbourne and Victoria.

📋 Description

• Own how clients learn the software from first login through advanced administration across live/on-demand instruction, in-product enablement, and managed enablement services • Own the AI-assisted content pipeline that turns recorded sessions, release notes, or configuration changes into finished training material with minimal manual handling • Decide where human review gates belong in the content pipeline • Keep help material synchronized with template and configuration changes • Design the pipeline so additional staff can use it without rebuilding it • Reduce manual delivery hours per account as the library and automation mature • Deliver implementation, administrator, and end-user training remotely and on site • Build and maintain a structured, versioned on-demand library organized by product, module, and audience • Produce quick reference guides, job aids, release notes, walkthroughs, and knowledge-base articles • Partner with Support to convert recurring ticket themes into self-service content • Own the on-premise-to-cloud training path as a reusable migration curriculum • Build an agency administrator certification path • Partner with Product/Platform on in-product guidance • Design onboarding flows and in-app walkthroughs to reduce scheduled instructor time • Define and maintain paid managed enablement offerings as standard tiers • Scope and deliver agency-specific curricula, configuration-specific documentation, and recurring sessions • Track engagement and outcomes to inform packaging, pricing, and renewals • Act as subject-matter expert in scoping and renewal conversations while Sales/CS own the sale • Coordinate with Marketing on user groups, webinars, podcasts, and customer content • Work with Implementation and Support to align training timing with milestones and escalation trends

🎯 Requirements

• 3+ years of experience with MS Office (Word, Excel, PowerPoint) • 3+ years leading online training via web conferencing tools (Teams, Zoom, GoTo, Webex) • Experience recording, editing, and publishing training video, including screen capture, basic A/V cleanup, captioning, and publishing • Applied AI skills beyond basic prompting, including repeatable AI-assisted workflows, chained prompts, templates, and automations • Proven remote work effectiveness: self-directed, responsive, and disciplined follow-through • Home workspace suitable for professional delivery, with reliable internet, quiet surroundings, and good A/V • Ability to manage competing priorities across multiple accounts with minimal supervision • Strong documentation, communication, and presentation skills • Ability to explain things simply • Ability to travel approximately 25 to 30% • Experience with in-app guidance/digital adoption platforms such as Pendo, WalkMe, Userpilot, or Appcues, or similar • Experience building and maintaining content in an LMS, help center, or knowledge base with structured versioning • Comfort with light scripting and automation, including Power Automate, Zapier, and APIs • Experience delivering training as a billable or contracted service, including scoping • Experience with captions, transcripts, and chapter markers for accessibility and searchability • Experience creating and deploying email notifications and campaigns using Outlook, SurveyMonkey, or Constant Contact • Experience with public safety, government, or regulated industry clients • Ability to lead small, medium, and large live groups, remotely and on site • Prior remote/distributed team experience • Schedule flexibility • Initiative to solve problems unsupervised

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