Client Enablement Specialist

Job not on LinkedIn

🕒 4 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MCM Technology

WebsiteAll Job Openings

- employees

☁️ SaaS

🏛️ Government

🤝 B2B

SaaS • Government • B2B

MCM Technology is a software company that provides an AI-enabled operational readiness and asset management platform for public safety agencies. The platform centralizes tracking of assets, certifications, maintenance, inspections, evidence, fleet and related records to improve real-time visibility, regulatory compliance, and operational accountability for law enforcement, fire, EMS and government communications. MCM offers integrations, automated workflows, predictive alerts and managed services, with a history of 25+ years, 300+ deployments nationwide and 2. 5 million assets tracked.

📋 Description

• Own how clients learn the software from first login through advanced administration across live/on-demand instruction, in-product enablement, and managed enablement services • Own the AI-assisted content pipeline that turns recorded sessions, release notes, or configuration changes into finished training material with minimal manual handling • Decide where human review gates belong in the content pipeline • Keep help material synchronized with template and configuration changes • Design the pipeline so additional staff can use it without rebuilding it • Reduce manual delivery hours per account as the library and automation mature • Deliver implementation, administrator, and end-user training remotely and on site • Build and maintain a structured, versioned on-demand library organized by product, module, and audience • Produce quick reference guides, job aids, release notes, walkthroughs, and knowledge-base articles • Partner with Support to convert recurring ticket themes into self-service content • Own the on-premise-to-cloud training path as a reusable migration curriculum • Build an agency administrator certification path • Partner with Product/Platform on in-product guidance • Design onboarding flows and in-app walkthroughs to reduce scheduled instructor time • Define and maintain paid managed enablement offerings as standard tiers • Scope and deliver agency-specific curricula, configuration-specific documentation, and recurring sessions • Track engagement and outcomes to inform packaging, pricing, and renewals • Act as subject-matter expert in scoping and renewal conversations while Sales/CS own the sale • Coordinate with Marketing on user groups, webinars, podcasts, and customer content • Work with Implementation and Support to align training timing with milestones and escalation trends

🎯 Requirements

• 3+ years of experience with MS Office (Word, Excel, PowerPoint) • 3+ years leading online training via web conferencing tools (Teams, Zoom, GoTo, Webex) • Experience recording, editing, and publishing training video, including screen capture, basic A/V cleanup, captioning, and publishing • Applied AI skills beyond basic prompting, including repeatable AI-assisted workflows, chained prompts, templates, and automations • Proven remote work effectiveness: self-directed, responsive, and disciplined follow-through • Home workspace suitable for professional delivery, with reliable internet, quiet surroundings, and good A/V • Ability to manage competing priorities across multiple accounts with minimal supervision • Strong documentation, communication, and presentation skills • Ability to explain things simply • Ability to travel approximately 25 to 30% • Experience with in-app guidance/digital adoption platforms such as Pendo, WalkMe, Userpilot, or Appcues, or similar • Experience building and maintaining content in an LMS, help center, or knowledge base with structured versioning • Comfort with light scripting and automation, including Power Automate, Zapier, and APIs • Experience delivering training as a billable or contracted service, including scoping • Experience with captions, transcripts, and chapter markers for accessibility and searchability • Experience creating and deploying email notifications and campaigns using Outlook, SurveyMonkey, or Constant Contact • Experience with public safety, government, or regulated industry clients • Ability to lead small, medium, and large live groups, remotely and on site • Prior remote/distributed team experience • Schedule flexibility • Initiative to solve problems unsupervised

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