Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $65k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MD Integrations

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🏥 Healthcare

📡 Telecommunications

Healthcare • Telecommunications

MD Integrations is a doctor-founded asynchronous telemedicine technology company connecting virtual healthcare providers with patients using a best-in-class white-label telemedicine portal integrated with a physician-only clinical network. From a doctor’s perspective, MD Integrations offers the most efficient and intuitive asynchronous telemedicine platform in the industry. Designed from the ground up to eliminate confusing workflow complexities, unfair ‘fastest first’ case allocation, and other productivity challenges present in existing telemedicine platforms, our user-friendly, pay-per-case portal allows doctors to focus on why they became doctors – providing the best care for their patients.

📋 Description

• Lead and project manage the full onboarding journey of new partners from kick-off to go-live • Ensure clear milestones, proactive communication, and timely execution • Anticipate risks, troubleshoot and escalate stalled or lagging partner progression • Work closely with customer success, clinical, product, and technical integrations teams • Serve as guide and advocate for assigned partners and represent their voice internally • Highlight partner successes and opportunities with MDI’s service, platform, and workflows • Collaborate with clinical and technical teams to provide feedback and relay product enhancements • Drive partner health, engagement, satisfaction, retention, and expansion • Track and report customer success metrics such as NPS and CSAT to executive and senior leadership • Provide post-launch support, education, and training • Optimize integrations, workflows, and product adoption • Advise partners with market insights, best practices, and recommendations aligned with growth goals • Maintain customer lifecycle documentation in HubSpot, Asana, and other project and task management tools • Contribute to key collateral, processes, and standard work expectations

🎯 Requirements

• Mid-level requires a minimum 4 years in dedicated Customer Success or Account Management roles, preferably in a scale-up/fast-moving environment • Process- and project-oriented with a bias for action • Comfortable communicating clear deadlines, actions and risks with partners and internal leadership • Excellent verbal and written communication skills • Ability to build trust with business leaders, executives, clinical and technical customers and colleagues • Ability to navigate complex needs and translate feedback to internal teams • Empathy for early-stage startup partners and understanding of healthcare concepts • Ability to understand challenges of building a brand from the ground up and advocate for partner needs internally • Proficient with CRM and general technology tools, such as HubSpot and Slack • Ability to utilize NPS, churn, and activation metrics to inform decision-making • Able to quickly understand new concepts and terminology, including healthcare terminology and workflows • Bonus: experience in healthtech or telehealth and familiarity with basic clinical terminology and concepts • Must be eligible to work in the United States; MD Integrations is unable to support US visa sponsorship

🏖️ Benefits

• Outcome-based bonuses aligned with partner productivity goals • 75% subsidized health insurance • Dental insurance • Vision insurance • Paid time off • 401(k) retirement savings plan with company match • On-the-job training and professional development opportunities • Fully remote work arrangements • Collaborative and supportive work environment