athenaCollector Training & Support Specialist

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $0 - $66k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MDVIP

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

🏥 Healthcare

☁️ SaaS

👥 B2C

💰 Private equity on 2005-01

Healthcare • SaaS • B2C

MDVIP is a US-based healthcare membership company that provides personalized primary care through a network of affiliated physicians. Members pay an annual fee (with options to pay every 3, 6, or 12 months) for access to a dedicated physician who manages a smaller patient panel (~600 patients) allowing longer visits, same-day or next-day appointments, after-hours availability, and a comprehensive Annual Wellness Program that includes advanced labs, in-depth screenings, and a personalized care plan. MDVIP complements existing insurance/Medicare by billing routine and specialist/hospital services through insurance while the membership fee covers the enhanced primary care experience and wellness program. The company also connects members with Medical Centers of Excellence (e. g. , Cleveland Clinic, Mayo Clinic) for advanced care and serves employers looking to improve wellness and retention.

📋 Description

• Provide initial athenaCollector training to physicians adopting athenaCollector • Deliver comprehensive training using the established curriculum • Demonstrate revenue cycle best practices and recommend workflow enhancements • Monitor enrollment and credentialing progress during transition • Provide proactive guidance and support for timely activation and minimal revenue disruption • Review post-go-live workflow dashboards to identify trends and address gaps • Evaluate training and support needs of existing practices • Deliver targeted education based on practice performance, requests, and opportunities • Analyze billing and revenue cycle metrics for trends, gaps, and workflow improvement • Serve as subject matter expert and primary resource for athenaCollector workflow support, optimization, and issue resolution • Maintain documentation in Salesforce, including training checklists, outcomes, and follow-up actions • Enter and manage cases and tasks for tracking and resolution • Communicate insights, trends, and operational updates to leadership • Develop and distribute approved communications and educational materials to network physicians • Participate in continuing education, self-study, and organizational training • Obtain and maintain athenaCollector certification and proficiency • Remain current on payer requirements, regulatory changes, and pay-for-performance program updates

🎯 Requirements

• Associate degree in a relevant discipline from a two-year college or university and at least two years of practice management software experience, or equivalent combination of education and experience where two years of related experience equals one year of schooling • Solid understanding of the medical revenue cycle billing process • Microsoft Outlook, advanced capabilities • Microsoft Office Suite, intermediate capabilities • Must be able to pass and maintain athenaCollector certification within designated timeframe • Experience with athenaCollector highly desirable • Solid understanding of billing concepts highly desirable

🏖️ Benefits

• Performance-based incentives for eligible roles • Health insurance • Dental insurance • Vision insurance • Retirement plans / 401(k) retirement program • Professional development and ongoing training • Leadership development programs • Flexible Spending Account • Health Savings Account • Dependent Care Flexible Spending Account • Basic and Supplemental Life Insurance • Accidental Death and Dismemberment coverage • Disability Income Protection Plan • Employee Assistance Program • Vacation • Paid Holidays and Personal time • Paid Sick and Family and Medical Leave time as required by law • Equal Opportunity Employer and inclusive workplace

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