Manager, Field Enablement

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MDVIP

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

🏥 Healthcare

☁️ SaaS

👥 B2C

💰 Private equity on 2005-01

Healthcare • SaaS • B2C

MDVIP is a US-based healthcare membership company that provides personalized primary care through a network of affiliated physicians. Members pay an annual fee (with options to pay every 3, 6, or 12 months) for access to a dedicated physician who manages a smaller patient panel (~600 patients) allowing longer visits, same-day or next-day appointments, after-hours availability, and a comprehensive Annual Wellness Program that includes advanced labs, in-depth screenings, and a personalized care plan. MDVIP complements existing insurance/Medicare by billing routine and specialist/hospital services through insurance while the membership fee covers the enhanced primary care experience and wellness program. The company also connects members with Medical Centers of Excellence (e. g. , Cleveland Clinic, Mayo Clinic) for advanced care and serves employers looking to improve wellness and retention.

📋 Description

• Lead and continuously evolve MDVIP's Field Enablement function • Own and lead the Success Manager Field Enablement strategy and roadmap • Establish annual enablement objectives, success measures, and improvement initiatives • Manage governance and end-to-end processes balancing organizational needs with Success Manager responsibilities and capacity • Partner with stakeholders on affiliate and Success Manager activation calendars • Present enablement performance, recommendations, and strategic opportunities to executive leadership • Own the affiliate action planning framework and action tracking processes linked to business plans and corporate KPIs • Partner with Training to socialize planning, tracking, and execution processes • Partner with Technology to improve platforms for planning, workflows, reporting, and accountability • Translate MDVIP's value proposition into frameworks, messaging, conversation guides, playbooks, and physician-facing materials • Ensure materials meet quality, consistency, branding, and messaging standards • Equip Success Managers for retention, growth, pricing, operational, and satisfaction conversations • Establish a physician insights and best practices program • Create recurring insight reports, dashboards, and field intelligence communications • Design and govern Success Manager playbooks, tools, and methodologies • Assess field effectiveness and capability gaps and refine enablement programs • Translate complex programs, processes, and value propositions into practical field guidance • Align stakeholders around priorities, communication plans, enablement needs, and performance initiatives • Lead cross-functional working groups and governance forums • Define and monitor Field Enablement KPIs • Build reporting frameworks measuring adoption, effectiveness, and business outcomes • Evaluate physician satisfaction, physician retention, affiliate engagement, member retention, Success Manager productivity, training effectiveness, and strategic initiative adoption • Continuously improve enablement programs and tools using insights and feedback

🎯 Requirements

• Bachelor's degree in Business, Healthcare Administration, Marketing, Communications, Organizational Development, or related field • 5+ years of progressive experience in field enablement, sales enablement, customer success, physician relations, account management, practice operations, healthcare operations, or related functions • 2+ years of experience building and leading programs, teams, or enterprise initiatives • Demonstrated experience designing operating models, governance structures, and business processes • Experience developing training & socialization programs, toolkits, playbooks, and communication strategies and programs • Strong cross-functional project management skills • Strong analytical and problem-solving capabilities • Proven ability to translate data into actionable business insights • Experience working with CRM, AI tools, reporting tools, and business performance metrics

🏖️ Benefits

• Performance-based incentives for eligible roles • Health insurance • Dental insurance • Vision insurance • Flexible Spending Account • Health Savings Account • Dependent Care Flexible Spending Account • Basic and Supplemental Life Insurance & Accidental Death and Dismemberment • Disability Income Protection Plan • Employee Assistance Program • 401(k) retirement program • Vacation • Paid Holidays and Personal time • Paid Sick and Family and Medical Leave time as required by law • Ongoing training and leadership development programs • Great Place to Work® culture • Inclusive and diverse workplace • Accommodation during the application or interview process