Client Services Executive

🔥 2 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

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Med-Metrix

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🏥 Healthcare

☁️ SaaS

🔥 Funding within the last year

💰 Private equity on 2025-09

Healthcare • SaaS

Med-Metrix is a company for which only a minimal web presence was provided (the page only displayed "Loading application... Your web browser must have JavaScript enabled... "). No product, market, or mission details were included in the supplied text. Based on the company name alone, it plausibly focuses on medical or clinical metrics, analytics, or healthcare software, but that is speculative and not confirmed by the provided information. Further public details would be required to be more specific.

📋 Description

• Build, strengthen, and maintain long-term strategic relationships with assigned clients. • Serve as the primary point of contact throughout the client’s lifecycle, ensuring a consistent and high-quality experience. • Develop a deep understanding of each client’s business objectives, operational priorities and success metrics. Act as a trusted advisor by proactively offering insights, recommendations, and best practices. • Identify expansion and cross selling opportunities with the collaboration of our sales team. Ensure clients receive measurable value from all contract HCAT products and services. • Identify opportunities to expand product adoption, enhance utilization and drive additional value. Develop Account Plans that support client goals and long-term growth. • Monitor client engagement and product performance to ensure alignment with expected outcomes. • Serve as the escalation point for client concerns, ensuring timely, transparent and effective resolution. • Coordinate with cross-functional resources to address issues and remove barriers to client success. • Represent client needs, priorities and feedback to internal teams, ensuring commitments are met. • Collaborate closely with product, engineering, support and leadership teams to deliver on client expectations. • Participate in internal and external planning and forecasting to support organizational alignment with client strategies. • Maintain accurate and up-to-date Account Plans, Measurable Improvement metric, Client Results Strategy and SMART Goals • Prepare and deliver quarterly and bi-annually onsite client business reviews, which include client performance updates, strategic recommendations, product road maps, Measurable Improvements and Client Results Strategy metric. • Monitors contract compliance and all contract renewals. • Champion the voice of the client within the organization. • Drive initiatives that improve client satisfaction, retention and overall client experience. • Anticipate client needs and proactively address potential risks to the partnership.

🎯 Requirements

• Bachelor’s degree • 5 years of healthcare industry experience in account management, client relations or sales. • Demonstrated success in achieving and surpassing sales targets and revenue objectives. • Strong communication, negotiation, and relationship-building abilities. • Skilled at managing multiple clients, priorities and projects simultaneously. • Proficient with CRM platforms such as Salesforce, along with the full Microsoft Office Suite • Excellent analytical thinking and problem-solving capabilities. • Comfortable working independently or collaboratively within cross-functional teams • Highly organized with strong time management discipline. • Proficiency in Microsoft Office Suite • Strong interpersonal skills, ability to communicate well at all levels of the organization • Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses • High level of integrity and dependability with a strong sense of urgency and results oriented • Excellent written and verbal communication skills required

🏖️ Benefits

• 20% Travel required • Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes