Client Services Manager

🔥 1 minute ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Med-Metrix

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🏥 Healthcare

☁️ SaaS

💰 Private equity on 2025-09

Healthcare • SaaS

Med-Metrix is a company for which only a minimal web presence was provided (the page only displayed "Loading application... Your web browser must have JavaScript enabled... "). No product, market, or mission details were included in the supplied text. Based on the company name alone, it plausibly focuses on medical or clinical metrics, analytics, or healthcare software, but that is speculative and not confirmed by the provided information. Further public details would be required to be more specific.

📋 Description

• Ensure satisfaction and retention of assigned clients through superior customer service and operational transparency • Identify and manage initiatives to optimize revenue cycle performance, drive financial outcomes, and exceed contractual obligations • Build effective relationships with internal operations and leadership, clients, and vendors • Partner with client executive and operational leaders to drive expected performance outcomes • Monitor key metrics and documentation to manage client satisfaction and retention • Initiate and direct plans to improve client and internal profitability and performance • Follow up on client feedback and issues and track improvement plans • Serve as liaison between clients and operations • Identify process improvements and efficiencies related to customer satisfaction • Conduct typically monthly client reviews • Act as escalation point and proactively manage and resolve customer issues • Track progress and opportunities across internal and external teams • Alert customers to changing services • Maintain key client relationships to drive performance and minimize attrition • Ensure key customers are referenceable promoters to support sales • Develop ad hoc and scheduled operational performance reports, including trend and anomaly insights, for presentation to assigned clients • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in business or related field required • Minimum of 5+ years physician revenue cycle experience, preferably with a large medical center practice • Knowledge of client management and physician revenue cycle practices • Confident presentation delivery to internal and external executive leadership • Technical understanding of revenue cycle technology platforms • Ability to translate regulatory, business environment, and technical understanding to action plans and issue resolution • Expert Microsoft Office Suite skills • Aptitude for client management • Strong interpersonal skills and ability to communicate well at all levels of the organization • Strong problem-solving and creative skills, with sound judgment and ability to make decisions based on accurate and timely analyses • High level of integrity and dependability, with a strong sense of urgency and results orientation • Excellent written and verbal communication skills required • Ability to travel to client sites as needed • Ability to follow directions, collaborate with others, and handle stress • Must comply with Information Security and HIPAA policies and procedures • Must use, protect, and disclose patients’ PHI only in accordance with HIPAA standards • Must limit viewing of PHI to the minimum necessary to perform assigned duties