Director, Client Services

🔥 6 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

⏰ Full Time

🔴 Lead

📁 Client Services

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Med-Metrix

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🏥 Healthcare

☁️ SaaS

💰 Private equity on 2025-09

Healthcare • SaaS

Med-Metrix is a company for which only a minimal web presence was provided (the page only displayed "Loading application... Your web browser must have JavaScript enabled... "). No product, market, or mission details were included in the supplied text. Based on the company name alone, it plausibly focuses on medical or clinical metrics, analytics, or healthcare software, but that is speculative and not confirmed by the provided information. Further public details would be required to be more specific.

📋 Description

• Monitor key metrics and documentation to manage client satisfaction and retention • Initiate and direct plans to improve client profitability • Follow up on client feedback and issues and initiate and track improvement plans • Serve as liaison between clients and operations • Identify process improvements and efficiencies to improve customer satisfaction • Conduct quarterly client reviews • Manage client managers and analysts in servicing clients and meeting goals • Act as an escalation point for the team • Model high customer service standards and drive team accountability • Proactively manage and resolve customer issues • Track progress and opportunities across delivery teams • Alert customers to changing services • Maintain relationships with key client contacts to drive performance and minimize attrition • Ensure key customers are referenceable promoters to support sales • Collaborate with client management, sales, operational, and product specialists to identify upselling opportunities • Assist in closing add-on sales • Share information and collaborate on new business opportunities with other business-unit segments • Coordinate with business-unit support and service teams • Establish, maintain, and coordinate service dialogue between business units • Use, protect, and disclose patients' PHI in accordance with HIPAA standards • Comply with Information Security and HIPAA policies and procedures • Limit viewing of PHI to the minimum necessary • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree in business or related field required • 7 to 10 years' experience working in a large health system and/or physician office in related functions of revenue cycle management, healthcare consulting, practice management and patient workflow • Experience compiling, presenting or consulting to C-suite management • Expertise in assignment of roles related to billing, accounts receivable, clinical workflow, and documentation within hospital and office-based settings • Experience with account management, various billing systems, change management and quality control • Ability to develop strong successful relationships • Understanding of customers' business and operational priorities, including technology and service needs, new service requirements, and service utilization • Technical understanding of revenue cycle technology platforms • Knowledge of changes in healthcare reimbursement models and ability to provide subject matter expertise • Ability to translate regulatory, business environment, and technical understanding into action plans and issue resolution • Proficiency in Microsoft Office Suite • Strong interpersonal and communication skills at all organizational levels • Strong problem-solving and creative skills; sound judgment and decision-making based on accurate and timely analyses • High integrity, dependability, urgency, and results orientation • Excellent written and verbal communication skills required • Ability to travel to client sites 50% of the time • Ability to work occasional evenings and/or weekends with challenging clients • Must possess a smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes