Director of Account Management

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MedCerts

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Venture Round on 2016-03

Healthcare • Consulting • Logistics

MedCerts is an online educational platform that specializes in providing short-term, career-focused training for individuals seeking to enter high-demand industries. The company offers a wide range of online programs including healthcare certifications, information technology (IT) certifications, and professional development courses. MedCerts aims to equip students with the necessary skills to obtain nationally recognized certifications that are highly valued by employers. Additionally, MedCerts offers career services support, instructional design, and exam preparation to ensure students' success. The programs are known for being affordable and accessible, making it possible for students, including military members, to learn at their own pace.

📋 Description

• Lead the MedCerts B2B account management function • Manage, coach, and develop the Strategic Account Management team against account plans and performance metrics • Optimize and manage the account management playbook and standard operating procedures • Run pipeline, retention, and account-health reviews and hold the team accountable to revenue and student-outcome targets • Own onboarding and launch for new B2B partners through first enrollments and student outcomes • Coordinate with Enrollment, Marketing, IT, Operations, and Finance to launch partner programs • Own retention and expansion across employer, workforce, and academic partners • Build account growth plans to increase enrollments, revenue per partner, completion, and placement outcomes • Identify and close expansion opportunities, including new programs, content licensing, credit for prior learning, and additional cohorts • Advise senior employer, workforce, and academic leaders on workforce and education solutions • Guide partners through WIOA, workforce grants, Title IV, Workforce Pell, and employer-funded training pathways • Position MedCerts as a long-term workforce partner and support partners’ talent strategies • Own portfolio revenue, retention, and enrollment targets and forecast in Salesforce • Report pipeline, launches, and account health to executive leadership and surface risks and opportunities

🎯 Requirements

• At least 10 years in workforce development, higher education, healthcare workforce, or B2B education and training • Minimum 5 years leading and developing a team • Track record leading account management, partnership, or sales teams to revenue, retention, and growth targets • Experience advising senior leaders across employer, workforce board, or academic settings on multi-stakeholder workforce or education solutions • Strong analytical, forecasting, and CRM discipline, ideally in Salesforce • Excellent written and verbal communication • Judgment to represent MedCerts with executive-level partners • Bachelor’s degree preferred, not required • Direct experience in allied health or healthcare workforce development preferred • Established relationships across health systems, workforce boards, or higher education preferred • Familiarity with content licensing, credit for prior learning, articulation agreements, and stackable credentials preferred • Ability to work normal business hours, approximately 8:30am–5:00pm • Willingness to travel approximately 10–20% for partner meetings, launches, and industry events

🏖️ Benefits

• Eligible employees may receive a bonus • Robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off • Remote work arrangement • Reasonable accommodation available for applicants with disabilities