Customer Success Manager

Job not on LinkedIn

🕒 September 19

🇺🇸 United States – Remote

💵 $80k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 8%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Medicom Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2009

📦 Logistics

🏭 Manufacturing

💼 Consulting

Logistics • Manufacturing • Consulting

Medicom Group is a master distributor based in Ajman, United Arab Emirates, specializing in providing high-quality equipment and solutions for the Food & Beverage, Pharmaceuticals, and Material & Flexible Packaging industries. Founded in 2009, the company has grown by delivering exceptional service and expertise in process management and quality control, meeting the needs of clients across the MENA region. Medicom Group offers a range of products, including packaging machinery and inspection systems, and is dedicated to helping businesses enhance their operational standards and compliance with industry regulations.

📋 Description

• Own the overall health, adoption, utilization, and retention of a portfolio of healthcare accounts as the primary customer contact • Build relationships with PACS administrators, imaging IT teams, clinical users, and executive leadership • Develop and execute customer success and adoption plans • Lead multi-site adoption initiatives across health systems, tracking facility-level configuration, activation, and utilization • Analyze customer utilization and account health data to identify trends, adoption opportunities, and renewal risks • Conduct regular account reviews and quarterly business reviews • Communicate performance, progress, risks, and opportunities to customer leadership and internal teams • Apply knowledge of DICOM, DICOMweb, HL7, FHIR, PACS, and EHR integrations to communicate with technical teams and understand potential issues • Partner with customer IT, Support, Implementation, and third-party vendors to investigate and resolve technical or interoperability issues • Manage the transition from Implementation to Customer Success and provide support during scheduled go-live activities • Become a subject matter expert on Medicom products and develop enablement materials, training, demonstrations, and best-practice guidance • Capture and communicate the Voice of the Customer and track product enhancement requests • Identify expansion opportunities and support renewal preparation with Sales, Legal, and Finance • Collaborate cross-functionally to advocate for customers and deliver a consistent customer experience

🎯 Requirements

• 5+ years of experience in a customer-facing role such as Customer Success Manager, Account Manager, Technical Account Manager, Implementation Consultant, or healthcare IT applications analyst within healthcare IT, medical imaging, or SaaS • Familiarity with healthcare imaging and interoperability concepts, including DICOM, HL7, PACS, RIS, and EHR integrations • Ability to communicate effectively with technical teams and understand how healthcare imaging technologies support customer workflows • Strong analytical skills and experience using spreadsheets, business intelligence, CRM, or other data to monitor customer health, utilization, adoption, and retention • Demonstrated ability to manage multiple concurrent enterprise accounts and coordinate initiatives across numerous customer sites and stakeholders • Excellent written, verbal, and phone communication skills, with the ability to communicate effectively with both technical and executive audiences • Experience building trusted relationships with senior and executive-level customer contacts • Strong project management and organizational skills, with the ability to prioritize competing customer needs and follow initiatives through to completion • Technical aptitude with the ability to translate technical concepts into customer and business value • Demonstrated ability to work independently and thrive in a fast-paced environment where processes may continue to evolve • Bachelor's degree or equivalent practical experience

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