Customer Success Associate

🕒 September 19

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sleeper

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎮 Gaming

⚽ Sports

Gaming • Sports

Sleeper is a leading fantasy sports platform, offering a variety of fantasy games including Fantasy Football, Fantasy Basketball, and Fantasy League of Legends (LCS). With millions of users, Sleeper allows players to join leagues, draft teams, and compete in seasonal games. The platform offers popular game modes such as Redraft, Auction, and Dynasty, and is known for its engaging user experience across web, iPad, and mobile devices. Sleeper also features community-centric functionalities like chat channels and news alerts, making it a comprehensive platform for fantasy sports enthusiasts.

📋 Description

• Provide exceptional customer service through demonstrating product knowledge • Communicate with users across email, chat, and social media • Promote Sleeper through conflict resolution and effective communication • Support and nurture user relationships • Collect the voice of the customer and funnel feedback to appropriate channels • Help with user onboarding • Resolve bug and usability issues • Collect and prioritize product and feature requests • Identify and develop creative solutions • Collaborate across multiple departments and with users

🎯 Requirements

• Competence with Intercom is preferred but not required • Excellent verbal and written communication skills • Ability to work weeknights and weekends due to varying shifts • 5 days of work with 2 days off is required • Sleeper fandom • Must be legally authorized to work in the US • Must provide a City, State location in the US

🏖️ Benefits

• Competitive salary • Comprehensive health, dental, and vision insurance • 401(k) • Flexible working hours and remote work options • Opportunities for career advancement • PTO • Medical and Dental benefits • Equal employment opportunity • Reasonable accommodation for qualified individuals with disabilities

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