Complaint Coordinator

🔥 2 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $18 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Medline Industries, LP

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1910

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

💰 Private Equity Round on 2021-06

Healthcare • Logistics • Manufacturing

Medline Industries, LP is a leading healthcare company that focuses on improving clinical, financial, and operational outcomes for its customers. The company offers a wide array of over 335,000 medical products and boasts extensive warehousing capabilities with more than 28 million square feet of space. With a significant global presence of 43,000 employees, Medline provides agile and scalable solutions across all points of care, achieving a 95% next-day delivery rate within the US. The company's mission is to enhance healthcare delivery by providing superior products, supply chain resilience, and clinical expertise, all while fostering strong customer relationships through tailored, problem-solving solutions.

📋 Description

• Log complaints into the SAP Complaint system and gather all pertinent required information • Issue call tags, Salesforce notifications, credits, and replacement orders as required for complaint resolution • Ensure complaints are properly closed within the system • Follow up on call tags on the 7th and 30th days after issuance • Issue RGAs and product returns as needed • Send Customer Satisfaction Surveys • Follow up with sales force for information on outstanding issues according to established procedures • Maintain compliance with QSR, ISO regulations, and Medline policies and procedures • Ensure written procedures are followed

🎯 Requirements

• High School Diploma or equivalent • Intermediate level skill in Microsoft Excel, including SUM functions, borders, column width, charts, text wrap, sorting, headers and footers, and print scaling • Intermediate level skill in Microsoft Word, including headers, page breaks, page numbers, tables, and adjusting table columns • Ability to process relevant details, prioritize their importance, and draw clear and concise conclusions • Experience providing customer service to internal and external customers preferred

🏖️ Benefits

• Competitive total rewards package • Continuing education & training • Health insurance • Life and disability insurance • 401(k) contributions • Paid time off • Employee Assistance Program (for roles under 30 hours per week) • Employee Resource Groups (for roles under 30 hours per week) • Employee Service Corp (for roles under 30 hours per week) • Career growth opportunities • Equal opportunity employment