Regional Field Services Manager

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🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $92k - $138k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Medline Industries, LP

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1910

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

💰 Private Equity Round on 2021-06

Healthcare • Logistics • Manufacturing

Medline Industries, LP is a leading healthcare company that focuses on improving clinical, financial, and operational outcomes for its customers. The company offers a wide array of over 335,000 medical products and boasts extensive warehousing capabilities with more than 28 million square feet of space. With a significant global presence of 43,000 employees, Medline provides agile and scalable solutions across all points of care, achieving a 95% next-day delivery rate within the US. The company's mission is to enhance healthcare delivery by providing superior products, supply chain resilience, and clinical expertise, all while fostering strong customer relationships through tailored, problem-solving solutions.

📋 Description

• Coordinate with hospital staff to launch medical device reprocessing programs and manage Go Live Days • Conduct site assessments, create action-item timelines, and provide staff education before launch • Create collection routes and schedules and optimize Collection Technician assignments using distance, drive-time, labor-hour, and workload analysis • Determine the time required for Collection Technicians to perform device collection duties • Communicate labor needs to leadership and Human Resources for talent acquisition • Educate hospital staff on the reprocessing program and prepare field teams to engage and educate staff • Troubleshoot collection-system problems and implement solutions to restore process continuity • Collaborate with sales teams to increase device collections, identify opportunities, develop closing strategies, and focus sales and education efforts on high-revenue devices • Compile and monitor weekly status reports from Collection Technicians • Identify process breakdowns and improvement opportunities • Conduct periodic post-launch business reviews to maintain hospital commitment • Lead Collection Technicians through hospital credentialing compliance and coordinate access badges with hospital Security • Oversee day-to-day operations of employee groups • Interpret and execute departmental and project policies and recommend or implement policy changes • Hire staff, recommend pay increases, conduct performance reviews, train and develop staff, estimate personnel needs, assign work, and ensure policy consistency

🎯 Requirements

• High School Diploma or equivalent • At least 5 years of experience in a medical or sales environment • At least 1 year of experience in a hospital or operating room setting • Current valid driver's license, vehicle insurance, and clean driving record • Ability to travel in own vehicle to designated facilities when within driving distance • Credentialing/hospital certification required to access assigned facilities • Experience communicating technical information to non-technical audiences • Experience providing customer service to internal and external customers and meeting service quality standards • Experience evaluating customer satisfaction • Experience accomplishing tasks in an optimum order based on time, importance, or other criteria • Ability to travel up to 80% of the time for business purposes, within state and out of state • Preferred: Bachelor's degree in Business, Sales, Marketing, or a medical field • Preferred: Certified Surgical Technologist (CST) certification from an accredited certifying body • Preferred: At least 3 years of experience with medical devices and/or device reprocessing • Preferred: Experience directly managing at least 2 employees, including hiring, developing, motivating, and directing people • Position requires credentialing/hospital certification to access assigned facilities

🏖️ Benefits

• Competitive total rewards package • Continuing education & training • Bonus and/or incentive eligibility • Health insurance • Life insurance • Disability benefits • 401(k) contributions • Paid time off • Employee Assistance Program • Employee Resource Groups • Employee Service Corp. • Belonging, career growth, tools and resources to perform at their best