Sales Support Manager

Job not on LinkedIn

🔥 0 minutes ago

🦌 Connecticut, New Jersey, +1 more states – Remote

🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🔔 Pennsylvania – Remote

💵 $92k - $138k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🤑 Sales

👻 Ghost score 0%

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Medline Industries, LP

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1910

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

💰 Private Equity Round on 2021-06

Healthcare • Logistics • Manufacturing

Medline Industries, LP is a leading healthcare company that focuses on improving clinical, financial, and operational outcomes for its customers. The company offers a wide array of over 335,000 medical products and boasts extensive warehousing capabilities with more than 28 million square feet of space. With a significant global presence of 43,000 employees, Medline provides agile and scalable solutions across all points of care, achieving a 95% next-day delivery rate within the US. The company's mission is to enhance healthcare delivery by providing superior products, supply chain resilience, and clinical expertise, all while fostering strong customer relationships through tailored, problem-solving solutions.

📋 Description

• Build and develop the team to deliver defined metrics and results supporting customer and sales organizations • Track and manage defined metrics • Present findings and recommendations to sales/customer management • Solve problems and issues related to performance opportunities or specific projects • Engage with sales and customers to define critical business needs and support processes • Serve as first-level management for escalated issues or concerns • Determine work procedures, prepare schedules, and expedite workflow • Evaluate analyst performance against expectations, policies, and procedures • Measure client and market trends, efficiencies, and resource allocation/utilization • Review and standardize procedures to improve analyst-team efficiency • Partner internally with sales and relevant partners to develop and maintain reporting requirements • Ensure systems provide accurate and timely data • Manage day-to-day operations of a group of employees • Interpret and execute department/project policies and develop or modify policies • Provide guidelines and parameters for staff • Hire staff, recommend pay increases, conduct performance reviews, and oversee training and development • Estimate personnel needs, assign work, meet completion dates, and ensure consistent application of organizational policies

🎯 Requirements

• Bachelor’s degree and at least 4 years of experience in sales analysis and support OR high school diploma and at least 7 years of experience in sales analysis and support • Experience coaching, mentoring, and training staff • Experience diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems • Experience analyzing and reporting data to identify issues, trends, or exceptions and drive improvement • Experience providing customer service to internal and external customers • Advanced Microsoft Excel skills • Intermediate Microsoft PowerPoint skills • Willingness to travel up to 80% of the time for business purposes, within state and out of state • Certification/licensure: None required

🏖️ Benefits

• Competitive total rewards package • Continuing education & training • Health insurance • Life insurance • Disability insurance • 401(k) contributions • Paid time off • Employee Assistance Program • Employee Resource Groups • Employee Service Corp • Bonus and/or incentive eligibility