Sustainability Field Services Manager – Medical Surgical

🔥 5 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Medtronic

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1949

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

Healthcare • Manufacturing • Healthcare Insurance

Medtronic is a global leader in healthcare technology solutions, working to address the most complex and challenging medical conditions. With over 95,000 employees in more than 150 countries, the company is focused on accelerating access to healthcare technologies and advancing inclusion, diversity, and equity in healthcare. Medtronic collaborates closely with healthcare professionals to innovate and optimize treatments and therapies, thus inspiring hope and new possibilities for patients worldwide. The company's commitment to healthcare extends to its focus on impactful solutions and sustainable practices.

📋 Description

• Lead, coach, and develop a team of Sustainability Specialists, including hiring, onboarding, goal setting, performance management, and capability development • Oversee post-sale customer kickoff and implementation for sustainability collections programs • Establish roles, timelines, workflows, training, and success measures with customers • Provide proactive account management and relationship building • Establish service standards, playbooks, and operating rhythms for onboarding, program adoption, issue escalation, and account reviews • Monitor implementation progress, participation, collection activity, service levels, and customer feedback • Use data to identify risks, resolve barriers, and improve program performance • Partner with sales, strategic account teams, and clinical partners on sale-to-implementation transitions • Coordinate with operations, sustainability, marketing, finance, and external program partners to resolve operational issues • Communicate customer insights, implementation trends, service risks, and improvement opportunities to stakeholders • Manage team capacity, priorities, and resources across a geographically distributed portfolio • Represent the customer and sustainability services perspective in cross-functional planning • Travel extensively across the Western United States, including frequent overnights

🎯 Requirements

• Bachelor’s degree required and at least 5 years of relevant customer-facing, field service, account management, implementation or commercial experience, or an advanced degree and at least 3 years of relevant experience • Must reside within the territory and be based in the greater Dallas/Fort Worth, TX area • Valid driver's license • Unrestricted U.S. work authorization at the time of hire and for the duration of employment; sponsorship is not offered for roles below Principal level • Master’s degree (MBA, MA, MS) is highly desirable • 10+ years of overall work experience preferred • Experience leading customer success, field service, implementation, or account management teams • Experience supporting medical devices, capital equipment, disposable products, or healthcare services in a field environment • Experience implementing customer programs, service workflows, or sustainability/product collection initiatives • Experience using customer, operational, or program-performance data to manage service delivery and identify improvement opportunities • Recruiting, hiring, coaching, and talent development experience • Strong problem-solving, communication, relationship-building, and stakeholder management skills • Ability to read, analyze, and interpret purchase agreements, financial reports, professional journals, technical procedures, or governmental regulations • Experience preparing reports, presentations, and business correspondence and presenting information to customers and stakeholders • Knowledge of the hospital and healthcare environment • Organizational, prioritization, and time-management skills • High computer proficiency, including Word, Excel, PowerPoint, and Outlook • For baccalaureate degrees earned outside the United States, a degree satisfying 8 C.F.R. § 214.2(h)(4)(iii)(A) is required

🏖️ Benefits

• Competitive Salary and flexible Benefits Package • Health, Dental and vision insurance • Health Savings Account • Healthcare Flexible Spending Account • Life insurance • Long-term disability leave • Dependent daycare spending account • Tuition assistance/reimbursement • Simple Steps (global well-being program) • Incentive plans • 401(k) plan plus employer contribution and match • Short-term disability • Paid time off • Paid holidays • Employee Stock Purchase Plan • Employee Assistance Program • Non-qualified Retirement Plan Supplement • Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums) • Sales Incentive Plan (SIP) • Reasonable accommodations for qualified individuals with disabilities

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