Sustainability Field Services Manager – Medical Surgical

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🐊 Florida, New York – Remote

🐊 Florida – Remote 🗽 New York – Remote

💵 $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Medtronic

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1949

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

Healthcare • Manufacturing • Healthcare Insurance

Medtronic is a global leader in healthcare technology solutions, working to address the most complex and challenging medical conditions. With over 95,000 employees in more than 150 countries, the company is focused on accelerating access to healthcare technologies and advancing inclusion, diversity, and equity in healthcare. Medtronic collaborates closely with healthcare professionals to innovate and optimize treatments and therapies, thus inspiring hope and new possibilities for patients worldwide. The company's commitment to healthcare extends to its focus on impactful solutions and sustainable practices.

📋 Description

• Lead, coach, and develop a team of Sustainability Specialists • Hire, onboard, set goals for, manage performance of, and develop team members • Oversee customer kickoff and implementation for sustainability collections programs • Establish customer roles, timelines, workflows, training, and success measures • Ensure proactive account management and relationship building • Establish service standards, playbooks, and operating rhythms • Monitor implementation progress, participation, collection activity, service levels, and customer feedback • Identify risks, resolve barriers, and improve program performance using data • Partner with sales, strategic account teams, clinical partners, and other Commercial colleagues • Coordinate with operations, sustainability, marketing, finance, and external program partners • Communicate customer insights, implementation trends, service risks, and improvement opportunities • Manage team capacity, priorities, and resources across a geographically distributed portfolio • Represent customer and sustainability services perspectives in cross-functional planning • Drive to multiple accounts throughout the Eastern United States and manage frequent overnight travel

🎯 Requirements

• Bachelor’s degree required and at least 5 years of relevant customer-facing, field service, account management, implementation or commercial experience, or an advanced degree and at least 3 years of relevant experience • Must reside within the territory and drive to multiple accounts throughout the region • Valid driver’s license required • Master’s degree (MBA, MA, MS) highly desirable • Experience leading customer success, field service, implementation, or account management teams • Experience supporting medical devices, capital equipment, disposable products, or healthcare services in a field environment • Experience implementing customer programs, service workflows, or sustainability/product collection initiatives • Experience using customer, operational, or program-performance data • Recruiting, hiring, coaching, and talent development experience • Strong problem-solving, communication, relationship-building, and stakeholder management skills • Ability to read, analyze, and interpret purchase agreements, financial reports, professional journals, technical procedures, or governmental regulations • Experience preparing reports, presentations, and business correspondence and presenting information to stakeholders • Knowledge of the hospital and healthcare environment • Strong organizational, prioritization, and time-management skills • High computer proficiency, including Word, Excel, PowerPoint, and Outlook • For baccalaureate degrees earned outside the United States, degree must satisfy 8 C.F.R. § 214.2(h)(4)(iii)(A) • Unrestricted U.S. work authorization required at hire and throughout employment; sponsorship is not offered below Principal level • Significant travel, including frequent overnights

🏖️ Benefits

• Health, dental and vision insurance • Health Savings Account • Healthcare Flexible Spending Account • Life insurance • Long-term disability leave • Dependent daycare spending account • Tuition assistance/reimbursement • Simple Steps global well-being program • Incentive plans • 401(k) plan plus employer contribution and match • Short-term disability • Paid time off • Paid holidays • Employee Stock Purchase Plan • Employee Assistance Program • Non-qualified Retirement Plan Supplement • Capital Accumulation Plan for eligible employees • Sales Incentive Plan (SIP) • Reasonable accommodations for qualified individuals with disabilities

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